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04-26-2024 06:38 AM
I want to start identifying Business Applications that consume Gen AI. How are others doing this?
My user base wants yet-another attribute. I am moving towards a related Technical Service/Offering. Is anyone tackling this yet?
Solved! Go to Solution.
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04-26-2024 07:34 AM - edited 04-26-2024 07:51 AM
Similar approach in my organization.
1. Create a business application for the AI vendor product
2. Create Application Service CIs for the implementations
3. Create a technical service offering (when there are multiple application service CI for the product)
4. Relate the TSO or App Service CI to the consuming Application Service
5. I agree with creating and managing the Information Object to represent data types involved, especially if you are in a industry with regulatory oversight on data disclosure.
I too would like to see more guidance from ServiceNow on this. AI is another potential path for company confidential data to make it's way to the open internet.
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2 weeks ago
I just added a simple true or false field on the Business Application and linked it to a small Technical Service, which made reporting and ownership much clearer.
