How to change name displayed on Dependency view?
Hi, I'm not sure where I should go to change name displayed on Dependency view.If this view is configurable, where do I have to go in the instance to change it?
Forum Posts
Resolved! How to check removed software data after SCCM import
I want to check which software was removed. I am using SCCM import to get the computer's data along with software installation. If a user uninstalls the software can I get that removed software data from SCCM imports? Where can I see the data of remo...
Resolved! After manual Remediation of de duplication tasks, records not getting deleted
Hello friends, I have run de-duplication task on software CI , since we have lot of tasks to run , we did automation to run all these. after execution for some tasks it successfully merged/deleted the CI, but for some tasks it only merged the duplica...
Anybody leveraging CMDB & certifications for service account management at your organization?
We are looking to provide a solution to our IT security team to help manage service accounts. We've got thousands of service accounts created over years with limited, legacy information. The security group is working on a highly manual process to g...
Resolved! How are CMDB Orphan tasks created?
Hi, How would I ensure that tasks are generated if Orphans are found when running the CMDB health jobs? I enrolled in the on-demand CMDB Fundamentals course, but the content covered through the videos was a few versions old. It told me to go to Conf...
New Class not appearing when trying to create a new CI
Hi, I have created a new CI Class called "domain" and I now want users to be able to create their records within that class. When I click the "New" button within base items, I'm not seeing "domain" as an option in the list. If I edit the list, the ...
how to relate all existing and new servers to a business or technical service offering?
We don't use servicenow discovery to add servers to our CMDB, but we would like to associate all existing and new servers to a business or technical service offering. Is there a way to do this without scripting?
Resolved! How to manage redundant server configuration
Hello. We are currently considering the introduction of a configuration management process.I want to know how to manage a redundant server configuration (which server is in a cluster configuration and whether it is hot standby or cold standby). Is it...
ECMDB_ADMIN Role has no access to use the CI Class Manager by default
Hello. I am a bit confused about the fact that a User with the Role ecmdb_admin has no access to the CI Class Manager module by default. I thought a user with this role can manage all about CMDB topics like checking attributes or setting up identific...
Resolved! Understanding why IRE isn't matching on Identification Rule
I'm trying to understand why the IRE doesn't believe there's a CI match when from my point of view it appears there should be. I'm running the Identification Simulation on a simple payload. If you look at the network adapter class there is indeed...
Duplicate CIs when they are not duplicates
Hello, We have multiple customers in our CMDB, and I have created a business application CI that have the same name across multiple customers. When I look at my CMDB dashboard I see that all these BA's are showing up as a duplicate, thinking because...
Error log from IntegrationHub ETL import results
Hi, I use IntegrationHub ETL to import data into cmdb_ci_ot_isa_entity. All records are inserted but a number of records have an error after import. Can someone explain what is missing here? error log Identification Reconciliation Engine(IRE) Proce...
Resolved! How do I extract (report or CMDB Query) the contents of multiple Dynamic CI Groups.
I have created around 20 Dynamic CI Groups using the CMDB Query and CMDB Group method. I now want to show ALL the CIs related to these Dynamic CI Groups. I have tried the CMDB Query but cannot get the contents of the Dynamic CI Groups to display.
Resolved! Service Graph Connector for VMware Workspace One
Having an odd issue with the service graph connector for VMware workspace one. After initially setting up the service graph connector, I was able to execute the scheduled import job successfully and pull in the data needed. A few weeks later I starte...
Resolved! How can I add a data source to IRE Engine?
HelloI need to have some different import sets to be identified by the IRE Engine as different data sources. currently the IRE Engine identify as the same data source all of the import sets, with the data source named "ImportSet".I have already found...
