About Application Service

hurm
Tera Contributor

 

I think I will use application service because I would like to manage facilities and equipment using the functionality of application service.

I would like to create a tag and a tag service family and display it in the application service, but I would like to ask about the following:

Since there are multiple equipment tables, I would like to create them hierarchically.
Please tell me how to create it in hierarchy

example
OLT1 → Rack 1, Rack 2
Rack 1 → Port 1 Port 2
Rack 2 → Port 3 Port 4
Port 1 → Module 1 Module 2
omitted

 

Image 1 is the configured service family
Image 2 is OOTB data, I want to create it like this (hierarchy)

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @hurm ,

 

Refer the below documentation, Might help.

 

https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...

 

https://www.servicenow.com/workflows/creator-workflows/what-are-application-services.html

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

 

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/