Resolved! Best practices for CI retirement/archival rules?
Hi Team, What are some of the best practices for Configuration Item (CI) retirement/archival rules?@ doug_schulze kindly suggest. ThanksYogesh Datta
Forum Posts
Remove or hide related CIs that have been retired from the Related CIs section of the form.
For this: APEX -FRIX Dev (Mapped Application Service), i am trying to remove the retired/non-operational CI's from the dependency view. For example, iadapxappdev01 is retired and was replaced with iadapxappdev02. Even though iadapxappdev01 is marked ...
Remove mass CI
I need to delete all CIs items that is more than crores from specific one Unique certificate class
cmdb-qry report creation issue on imported cmdb qry
Hi,Creating report based on imported cmdb query,no Data source , condition & Save button enabled ?Steps to reproduce the issueStep1-exported cmdb query from ProdStep2-Imported cmdb query into Dev1Step3-Run click on saved the cmdb queryStep4-Created s...
how should be a structure and CI relationship look like for a network device when we do integration
I am integrating ServiceNow with SolarWinds to pull network devices from SolarWinds to our ServiceNow Instance and we managed to established the connection and pulling the data as well but I wants to understand few below things.We are importing these...
CMDB App Navigator to show specific Item in All Section
Hello Everyone, I got a user story from Users sharing the Client ask please check and share your suggestions 1) User has shared 10 groups related to Database 2) User want if particular group member login and click on all section on Home page if t...
Unable to change class value for few CIs
Hi, The project I am part of has a situation where there are stale CIs lying in cmdb_ci class. These CIs have to be moved to their right classes as the immediate task. I was able to update the classvalues for majority of it, however there are few ent...
Resolved! Updating fields in existing record in cmdb_model_category table
Hi,I attempted to update an existing record in the cmdb_model_category table with the following changes:Set "Allow as Main" to false (currently checked).Set "Allow in Bundle" to false (currently checked).After making these changes and clicking save, ...
Notes
How can i add notes section on cmdb_ci form? Not worknotes....can someone please help me out here? thankyou in advance
How does data appear in the 'What's new' section in the CMDB workspace
Hi all, The what's new section is showing empty. I just created a Windows server CI record, but it is not showing up in the workspace. Any idea why this happens? Is this because there is a 1-day lag? Thanks,Ravish
Service Graph Connector for SolarWinds - SSL Certificate "Untrusted" Error
I'm currently setting up the Service Graph Connector for SolarWinds to integrate SolarWinds data into ServiceNow CMDB. However, I'm encountering an error during the "Test the connection" step in the guided setup.The connection test fails with the fol...
Resolved! HAM and Discovery Certifications
Hello, I am an IT Analyst for ITAM. I plan on continuing to develop CMDB skills and staying in ITAM. I am currently doing the system admin career path and plan on getting the CSA this year. I have completed the HAM and Discovery implementation cours...
Horizontal Discovery on Azure VMs using Private IP
Hi All, We are planning to do Horizontal Discovery on Azure VMs. Can we do it using Private IP? If yes, what would be required to do so (VPN Site to Site or express route)?
What is a CMDB "industry standard"?
Our CMDB is not brand new. We use Discovery, Service Mapping, and other common integrations to import and update CIs. Our governance is in it's infancy, however, and I'm looking for a way to benchmark our CMDB against other IT companies of similar si...
Data Archival - Impact on AI mechanisms
Sooner or later customers have to consider data archival - on or off-instance - for various well document reasons.Is there any guidance out there regarding the potential impact on AI-related mechanisms ?
