CI is found in Search on a CR but not on an INC
We have a CI that can be found in the search on a CR but not in the search on an INC. Has anyone come across this before?
Forum Posts
Resolved! CMDB Data Manager Retirement Policies
We're trying to setup a retirement policy for the vCenter Instance class.We've created the following CMDB Retirement Custom Definition (Rule):And we've created the following policy:When the scheduled job "CMDB Data Manager Retire Policy Processor" is...
Syntax error on CMDB Data Manager policy
I have requirement to create CMDB Data Manager Archive/Delete/Retired Policy. after creating the policies when i have opened data filter, it is showing an error "Syntax Error or Access Rule Violation detected by database ((conn=2117821) You have an e...
Resolved! CMDB Data Manager in Workspace. Cannot find certification
Hi, When using data manager within the CMDB workspace, I have tried to create a new policy. However, I was expecting to see a policy type of ‘Certification’ but I could not see it. Only the other types such as Archive, Delete, Attest exists. Does any...
Archiving Individual CI's
Is there a way to Archive individual CI's? We dont need to archive an entire class we jus need to archive 2 duplicates that are part of a class. due to the historical data. I know in "List View" you used to be able to select the CI you wanted to edit...
CMDB - Create archive deletion policy with CMDB Data Manager
I need testing condition filter to check when the Policy Type is archieve and filter out some matching record in my PDI.. which is Xanadu upgrade.. Please provide a default filter value get some outputs to check what condition i can apply and filter ...
Resolved! CMDB Re-boot
We are wanting to weigh the pros and cons of wiping out our current CMDB and starting fresh.Has anyone gone through this and if so, what does it involve?Please let me know. Thanks, Juli
Resolved! Script condition for ACL not working
We have a section of our IT staff that have access to some areas of SN but not others. This spans various groups, but we have created a custom flag of u_ecr.on a table, I am trying to restrict read rights to memebers who have u_ecr as false. If u_e...
Top Ways To Leverage a Healthy CMDB
Hello all, I am looking for some recommendations on next steps. Once a company has their CMDB in a healthy and accurate position what are the best ways to take advantage of it? In terms of other ServiceNow products/applications that can be used to dr...
In CMDB dashboard in correctness widget for orphan can see wrong denominator
Hi All,In CMDB dashboard ,in correctness scorecard, wrong denominator is getting displayed i.e. 1,96,20,857 this is not the right count. I have applied orphan rule on computer table so count should be same as Duplicate rule denominator(386837-Duplica...
Identification Rule Updated still Duplicates are present
Testing Identification rules before implementing in Project.The Computer class is having around 300 duplicate CIs and 12 tasks. Most of the CIs are having the same name, but different Serial Number. The duplicates on computer class, 278/300 have uniq...
VMware Virtual Machine Instance and Windows Server Class Relationship Query
Hello, I’m looking for some clarification on the behaviour of 2 configuration items that are typical in our CMDB.We are utilising IP discovery on our server estate, as well as VCenter discovery. This gives us 2 independent records that represent the ...
Asynchronous Import set stuck in loading state and data never got imported
Hi,We have a integration which will bring workstation data into servicenow through rest api. And this we are getting through a scheuled job which will run daily at 11 PM cet. Sometimes, in import set table it only fetching some records and later it s...
How to sync Assets/CI's in ITAM in service now
There is any OOB schedule job to sync Assets/CI's in ITAM in service now. if yes then please let me know the steps to do so. Or How to sync Assets/CI's in ITAM in service now
CI Class Manager - search results list box is truncated
The search results box in the CI Class Manager - Hierarchy - CI Class is truncated to 10 items with no indication that there are other types of items.Why is this and can it be changed to list all?Example:Class begins with IBMCI Class Manager - Hierar...
