Forum Posts
CMDB Group based on location with exclusion for computer name with a letter P.
Hello, I am new to CMDB and have a question. We are trying to autofill The Approval Group, Managed by group, Change Group, and Support Group based on Location. We have a case where if the computer name starts with the Letter P then the computer is...
Principal CI Classes and Change/Inc Records filtering best practice
We identified a group of ~25 principal CI classes to filter on, to improve navigation so that we don't show millions of available CIs for Changes and Incidents. All of those principal classes have ownership defined. The problem is, users want to crea...
Transfrom script to create de duplciation task
1) I have created a data source and attached excel. There are 2 columns ci_number_1 & ci_number_2 which form a pair of config_item_id. 2) I am using this in a transform map and need to create a onafter transform script which will fetch the sys_id ...
Issue with Data mismatch feature in CMDB 360
Source 1 says name of CI is 'APPLE' (caps) and source 2 says 'apple' and this is considered as DATA MISMATCH by ServiceNow... how to control this?
integration of Cisco platforms with CMDB
someone please advise on below question. As Intrum requires to associate each service to appropriate cost center, please describe proposed integration of Cisco platforms with CMDB to provide comprehensive overview of current assets including support ...
Prorate a CI rate card
Has anyone been able to create an expense line from the CI Rate card that is prorated? We are trying to set up monthly billing on some assets in the CMDB but want to prorate from the date the asset is created and not charge the full month.
How to discover EMC PowerStore 7000T storage device in ServiceNow
Hello, How to discover EMC PowerStore 7000T storage device in ServiceNow, please help with prerequisites. Thank you
cmdb ci relationship
Hi Everyone,Can anyone suggest how to move ci from one instance to another, I tried using update set but relationship is not getting captured.
When i am trying to create a record from spm_service_portfolio then i am facing this issue (attach)
When I am trying to create a record from spm_service_portfolio, I am facing this issue (attachment was added ) I am facing this issue only in production,Could some help me regarding this (a bit urgent )
Dot-walking from Storage Device table to Service Offering Name to be presented in a list Report
Hi Community,I'm currently building a maintenance plan report in ServiceNow, starting with the cmdb_ci_storage_device table. My goal is to add a column that displays the Service Offering Name associated with each storage device.Here's the challenge: ...
CMDB Health Dashboard Customisation for different vendors
HI All,The CMDB Data in my client's cmdb table are supported by two different vendors but the data is stored in same table. This means my recommended fields are different for two different vendors whereas in our OOB CMDB Class manager, i can add only...
Agent Client Collector
Does the Agent Client Collector "Host data last collected" update the Most Recent Discovery Field in the Servers CI?
Facing issue related to most recent discovery for MCS Server in ServiceNow
Currently in ServcieNow we are receiving MCS servers from AWS but it should be decommission in ServiceNow. Since the server removed from AWS, still the server is discoverable in CMDB. We received confirmation from AWS team that the server is no longe...
Will software record get deleted from Software installation table after software is uninstalled
Hello , We have integrated Microsoft Intune and Jamf with Our ServiceNow instance, We are importing all computers and mobile information from these two connectors. Our query is if any software is uninstalled from any mobile/computer will that softwar...