Asset scanner on the mobile app not working - not getting the option to lookup or scan.

Joshua Comeau
Kilo Sage

‎03-08-2024 07:08 AM - edited ‎03-08-2024 07:09 AM

Any ideas on how to correct/troubleshoot the cause?

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AJ-TechTrek
Giga Sage
Giga Sage

‎03-11-2024 06:40 AM

Hi @Joshua Comeau ,

 

You need to enable mobile for your asset module to get the barcode scanning to work for the filed you enabled it on.

 

Refer the below.

 

https://www.servicenow.com/community/itsm-articles/asset-search-using-agent-mobile-app-and-update-th...

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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