I've read the documentation, but I'm still not clear on the distinction between CMDB Groups and Dynamic CI Groups. My use case is a case where we need to upgrade OS on Windows servers. If I understand correctly, when I choose a Configuration Item (on...
I have created a CI lifecycle policy that pulls CIs that have not been discovered in the last week. MY filter= Most recent discovery Before DateXXXThen there is the enforced conditions of = Sys class path is a /!!% AND Life Cycle Stage != End of Life...
Hello,Can anyone please confirm if using IntegrationHub ETL or Robust Transform Engine (RTE) to import data in to CMDB will consume ITOM Visibility Licenses?Our client wants to import data from multiple sources using IntegrationHub ETL or RTE.Thanks...
I'm looking for a way to report on all Business Services which do not have a CI relationship (Consumes::Consumed by) to Business Application.
Hi,I am not able to view the scorecard details, showing N/A. should I install any plugins for this? Thanks
Hey All, I'm trying to deliver a list relating the the following:Servers x Service Commitments x Service OfferingsI was trying to do that by using CMDB Query Builder but I could not achieve it, is it something doable in CMDB query builder or do I nee...
Hi all,do any of you move your CMDB from one instance to another? If so, what steps have you taken?If I transfer records from the cmdb_ci table via Excel to the target instance's cmdb_ci table, will it automatically sort the records based on the chil...
Hey, I am importing certificates from Tanium to the Unique Certificate table in ServiceNow. I am assigning a company based on the lookup column, which checks the core_company table and retrieves the company from the related computer. This works fine ...
Hi All,I'm trying to discover few Virtual Machine Instance using Discovery in our instance. I need to work with Platform team to discover those Vms (few are appliances). As per my understandings , Vms can be hosted in a Vcenter or Cloud data center. ...
My current instance is in Xanadu release. I am trying to create custom shape in my PDI in enterprise modelling and visualisation in Enterprise Architecture Workspace however unable to see "diagram action" option to create it. ServiceNow Product docs ...
As a Service Desk Agent, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.When viewing an existing Incident in the list popu...
Hello, I tried to call the server side method to create a filter for the service offering reference variable in the reprod producer and all works fine. Filter from variable reference qualifier below:- 'javascript:'portfolio_status=catalog^servi...
I have few questions regarding the new scoring system in Xanadu: Are they any plans to revert to the pre-Xanadu model of CMDB Health calculations? If so, what is the timeline for the update and if that will be through a patch?Does ServiceNow have any...
Hi I have a service map and it is like an app it has connected two one is prod and Dev and all these are having connected ci's now my requirements is to have one color for prod and one color for dev related things.Is this possible or not
I want the values of the Configruation Item to be selected from the Company field. I also want to be able to display all users' CIs if required (“All” functionality activated).How can I provide this pre-filtering?
