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Discovery Issues: Missing CI name

Hi ServiceNow Experts,I’m encountering some challenges with Discovery. It’s detecting both active and inactive IP addresses, but the CI fields are coming up empty. Additionally, it’s not discovering all the CIs, and for the CIs it does find, there ar...

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Resolved! Calculated value for CMDB for rack units occupied.

Hello, I wanted to set up an automatic calculation for how many rack units are occupying a rack. I've created a field entry for the devices with the expectation that they will have a value for how many rack units they will occupy (such as servers and...

Piemur1 by Tera Contributor
  • 596 Views
  • 5 replies
  • 0 helpfuls

Resolved! SCCM writing into the alm_hardware table

Hi, I just completed a SCCM integration to ServiceNow.  When I reviewed the asset table I was surprised to find virtual CI records created by SCCM and inserted to the alm_hardware table.  The show XML indicates: <sys_class_name>alm_hardware</sys_clas...

tvo1992 by Tera Contributor
  • 1896 Views
  • 3 replies
  • 2 helpfuls

Resolved! CMDB Query Builder - No Relationships - VMware Instance to Server

Hi all,A bit confused around the CMDB Query Builder and looking for some advice.I'm trying to build a report which shows VMWare Virtual Machines Instances that do not have a relationship to a Windows Server (which would be Instantiates : Instantiated...

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Unable to Discover the vCenter -Error Reported

Hello Experts,  I am trying to discover a DCM through discovery and I am getting the following error. I went through checking on the Service Accounts that are set up however it seems that that everything seems to be set up okay. however the following...

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Nilanjan1 by Mega Sage
  • 331 Views
  • 3 replies
  • 2 helpfuls