I have a new CMDB specialist joined our team, and he has been assigned the cmdb_ms_admin role, but he is unable to manually create / remove Service Offering. Is there any specific role he needs to have?
Hi, We are trying to pull data from Flexera to ServiceNow and want to understand technical aspects on how the field mapping is configured in ServiceNow. Please help me with any documentation here if anyone has implemented this integration successfull...
I have a straight forward requirement to disable solarwind so there is no CI created with discovery source SolarWind
Hi Community,I’m trying to understand where the code or logic resides within ServiceNow Discovery that fetches credentials from an external credential vault.Background:I’m troubleshooting an issue with SNMP device classification. When using SNMP cred...
I have had a new view added to the Tanium side of the SGC that I want to select in the SG Tanium View Set Up. I expected to see the view in this drop-down along with all the others, but the new view does not appear. What controls the views that show ...
Hello all,How do you copy cmdb ci records from an instance to another instance? I exported them as an xml file on cmdb_ci.list of my instance and then I ran "import xml" on cmdb_ci.list of another instance.Exported ci records were copied into the tar...
How we can get Percentage of total Critical/Major Incidents out of total created incidents via Report designer?
Hi Everyone, Does anyone encounter this issue? servicenow cmdb health dashboard value showing ".ank" for some users? Already checked roles and preferences but no luck. And looks like the dashboard is configured in UI Builder. Thanks, Tads
Hi All, We need to exclude some tables while searching for CI in intelligent search of CMDB Workspace.Do we have any configuration changes/ properties changes around the same to get it implemented. Thanks!!
What is Data box and How we can use it in Reporting of Percentage?
Hi everyone, I am looking for some advise and experience for those who have used or are exploring integrations with Qualys to populate their CMDB. Seeking information to help us determine our best path forward for deciding between using:- ServiceNow...
Hello.I need your help to determine if the DDOS, IPSEC, Firewall, Appliance, and Service Now discovery devices can reach them, and if so, which ports must be enabled for discovery.Thank you.
Hi Team, we have multiple active knowledge base I have created a new field on kb_knolwedge form. On selection of this new filed ,I am populating value in knowledge base filed . new field is "End User Article" Type -choice ->Yes/Noexisting field "Kn...
Hi all,I want to create Scheduled Jobs in ServiceNow that run only on weekdays (Monday to Friday). As shown in the attached screenshot, I only see options like Daily, Weekly, Monthly, Periodically, etc., but I don’t see any specific setting to restri...
Hello, I'm having trouble figuring out how to 'Run business rules' for the Robust Transform Engine (RTE) for an IntegrationHub ETL outbound call to import computer data. For a "regular" transform map, there's the 'Run business rules' checkbox (image ...
