I have a Business service created. When the user open a new incident ( Ticket) and select this business service, the ticket need assign to default this incident to specific assignment group. I need to select the option in the Business service form c...
We have two fields: Support Group and Managed by Group in CMDB and other CSDM tables as well. What would be the ideal use case for both fields? For instance, whom can we assign tickets to and who will be managing that CI?
Hey experts,I'm working on cleaning up our Windows server data in CMDB and encountering some lifecycle status inconsistencies due to historical decommissioning processes not being followed properly. I've identified two main scenarios I need help with...
We have built catalog items and it has variables like Name, serial number, OS, RAM etc. Once the user submits it the catalog item, the FLOW will get executed and creates/updates the CMDB.We dont want to give direct/write access to CMDB tables and we ...
Working on Discovery fundamentals on Demand and Task to create iTunes processes classifier created then how do i execute a new discovery against 198.51.12.119
I have created some modules, but due to some arrangement issue I have deactivated all of them but still it is visible in left navigation search. Can some help me with this issue.
i need to create IRE rule for ip phone class for that i dont know step by step process and user is not giving the unique identifier so anyone can help me on it to find the unique identifier.User has shared data source column and ask to find out the u...
Hello Everyone, I am from CMDB team and i need to remediate one Ci belong to cmdb_ci_linux_server_list while executing the remediation duplicate task it is keep running as work in progress not getting completed or failed, sharing error reason as b...
We've got AWS discovery running in our instance, and it seems to work great. We get several hundred CIs and everything looks correct, but for some reason the EFS items aren't coming in at all. I've added AWS::EFS::FileSystem to the Cloud Inventory Re...
Hi there!We need to have a database view of all users with or without computers assigned to them (not personal equipment (so we need to filter out the personal equipment class as personal equipment table is a child of computer table)).To do this, we ...
As a new feature has introduced in Xanadu release, the upper limit of KPI health metric is set to 100000. And no matter if we increased that KPI health above 100000 but it will breach for 100000 failures only. Is there any solution to increase the KP...
Hi all, I have an OOB child table sn_si_incident which has extends table sm_order but in my instance the extends table is empty.While changing it to sm_order it's giving me a message that it cannot be changed after the table is created.If anyone can ...
Hi, does anyone how Life cycle management of records in Service Graph Connector for Microsoft Azure works and can share a bit more on how it works technically ?I would like to know what happens if cloud resources is not discovered, does it become abs...
I'm looking for a way to present a simplified report to some end users that will allow them to manage the retirement date and scheduled retirement date of some assets in alm_hardware. In order to sort for the data needed for the project, they hav...
Where is the cmdb_ci_security_device table?Is it part of a Plugin?If so Could you please tell me which plugin to look for?Thank you very much for your time and support!
