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Preventing IRE Reclassification Between CMDB Child Tables

Hi everyone,I’m encountering an issue with Identification and Reconciliation Engine (IRE) when importing data into CMDB.Setup:Parent Table: cmdb_ci_computerChild Tables:cmdb_ci_mainframe_hardwarecmdb_ci_pc_hardwareIdentification Rule: Both child tabl...

AzarS by Tera Expert
  • 1011 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to create a de-duplication template

Hi Listers,I am trying to create a de-duplication template and it seems to me I am missing something.According to the documentations, just after the General Information there should be a step where I could define conditions to automatically assign de...

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victor21 by Kilo Sage
  • 1429 Views
  • 1 replies
  • 1 helpfuls

SGC Central Page Missing

We recently upgraded our CMDB Workspace, and it includes a tab for SGC Central but whenever it is clicked it says "Page Not Found", I have not been able to figure out why this is the case or how to fix it. Our instance is in Yokohama and our CMDB plu...

Current CMDB Technical Design

I want Current CMDB Technical Design of my instance of ServiceNow. What steps should I follow to get the detailed daigram. I am able to find CI Class Manager however cant see any diagram. 

AnubratoTB by Tera Contributor
  • 703 Views
  • 2 replies
  • 0 helpfuls

Certify, Attest or Approve CMDB Relationships?

Hi,What is best practices for certifying relationships in CMDB?I've tried to manage this in both CMDB Certification Console and CMDB Data Manager with attestation and certification. My thought is that this is focusing on maybe more attribute level. B...

jockeb by Tera Contributor
  • 1202 Views
  • 2 replies
  • 1 helpfuls

Duplicate CI Remediations Tables

Hello, I am building a PowerBI dashboard that reports on orphan, stale, recommended, and duplicate health tasks. The first three tables show all states for the tasks (Open, WIP, Closed Complete) however the duplicate table (cmdb_duplicate_ci_remediat...

adamtoth by Tera Contributor
  • 1834 Views
  • 4 replies
  • 0 helpfuls

Resolved! How can I use the sys id as an identifier for IRE?

I am wanting to use IRE specifically data source priority for updating the cmdb. I am wanting to create a flow to update the cmdb that uses IRE. If I already know the CI I want to update, how can I use the sys_id of the ci to identify the record I wa...

Erick18 by Mega Guru
  • 1990 Views
  • 2 replies
  • 1 helpfuls

Topics for CMDB Internal Training

I will be doing a first CMDB training for my company and I am looking for ideas/topics that I can incorporate into my presentation that is not "too technical" but still contains a "wow" factor from IT people that has not used ServiceNow - CMDB before...

SenYor2024 by Tera Contributor
  • 1272 Views
  • 2 replies
  • 0 helpfuls