Attestation of Service Maps

[Gregory Bunce]

I'm wondering if it is possible to add a table to the attestation policies in data manager.

I want to have Map Owners in the Mapped Application Service table re-certify their maps on a regular basis and since that table extends from Service Instance it already has the attestation fields.

My other thought is to create a scheduled job that kicks off the 'Review Map' action and, when complete, updates the attestation fields.

...thoughts?

[JobyV · Accepted solution]

You can create a Data Manager Policy to have attestation tasks assigned to the application owner (or the support group) on a schedule.

[Tony Branton]

For all but the smallest CMDBs, it's not practical to attest mapped application services using Data Manager today.  While it's possible to configure a data filter in a Data Manager Attestation policy to select CIs from the cmdb_ci table and use the Related List Condition to filter CIs that are part of the Service Configuration Item Association table for a specific Mapped Application Service, this isn't scalable.  It's never a good idea to use cmdb_ci as the table for a data filter since you could be querying millions (or more) records leading to poor performance.

We're planning on introducing support in Data Manager for Service Instances, that will allow the CIs associated with a specified Service Instance(s) to be included in a Data Manager task. 

Note that Attestation focuses on confirming if a CI still represents something that's being managed and should be retained in the CMDB.  Attestation doesn't (currently) allow you to attest whether the map topology for a Service Instance is correct.  We have an idea for eventually using Unified Map to perform this type of attestation where a user would be able to point and click on elements on the map to confirm the correctness of the map, however delivering that will be some time off in the future.