Auto Deletion of CI from CMDB

baba
Tera Expert

2 hours ago

Hi ServiceNow family.
CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled Jobs to identify if someone/something is deleting CI or not. I checked Data manager Deletion policies, Audit deleted records table, schedule jobs.  Please advise if any important settings / Scripts running / Scheduled Jobs i need to check?

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CasperJT
Tera Guru

2 hours ago

Hi baba,

 

Did you also check archival jobs as well? Archived CI's will not appear in your CMDB, but in separate archive tables.

 

Are your sources the same? I would assume that you are not running the same integrations continueosly across Dev/Test/Prod towards the same source systems.

 

Are there CI's being manually maintained in Prod, which would not be present in subprod environments unless cloned?

 

Perhaps you have filters on your system clone preventing all CI's from being cloned from prod to subprod.

 

Just some ideas.

 

Hope this helps.

 

//Casper

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