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Auto Deletion of CI from CMDB

baba
Tera Expert

Hi ServiceNow family.
CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled Jobs to identify if someone/something is deleting CI or not. I checked Data manager Deletion policies, Audit deleted records table, schedule jobs.  Please advise if any important settings / Scripts running / Scheduled Jobs i need to check?

7 REPLIES 7

baba
Tera Expert
  1. @fknell thanks for reply. Yes i agree. As I mentioned in 1st post i was checking/auditing if onething is deleting manually.

David77
Giga Guru

Verify there are no policies doing this by following these steps ...

CMDB Workspace

Select at top left: Management

Select on right: Data Manager

Select on left: Policies

Review and look for CMDB Policy Type=Delete or Archive

Yes thanks @David77