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Best practice to update Service Maps that were built manually?

dd31
Giga Guru

3 weeks ago

Hi All,

We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).

We are now trying to understand the best practice approach to updating and maintaining these maps going forward.

Specifically:

  • What is the recommended process to update manually built Service Maps?

  • Any governance model or operating model recommendations?

We want to align with CSDM best practices and avoid long-term maintenance challenges.

Appreciate any guidance or real-world experience.

Thanks!

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Christopher Hub
Tera Guru

3 weeks ago

Automation is really the target, as there can be a lot of pain in managing manual maps depending on complexity.  But, if they are fully manual, I'd suggest considering CI Attestation Policies in CMDB Data Manager to request that the service owner attest to the Service's accuracy on a cadence that is appropriate / acceptable.  This is generally how I would approach any manually managed CI.