Best Practice

KOUBBA Zakaria
Tera Contributor

3 weeks ago

Hey Servicenow Community, 

 

Can y propose some best practices to complete the Trainings on the platforms.

 

Thanks in advance 

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Sahil Chaudhary
Tera Contributor

3 weeks ago

Hi @KOUBBA Zakaria 

 

  • Start with ServiceNow University
    ServiceNow University has a huge amount of structured content, from beginner to advanced levels. Start with Fundamentals courses and then move to role-based paths like Administrator, Developer, or ITSM/CSM.

  • Follow a learning path (don’t jump randomly)
    Always complete courses in sequence. Basics like tables, forms, lists, ACLs, and workflows should be clear before moving to advanced topics like Integration, UI Builder, and Script Includes.

  • Practice in a Personal Developer Instance (PDI)
    Learning only by videos is not enough. Use a PDI to practice everything you learn—create tables, write scripts, build flows, and test configurations.

  • Learn by building small use cases
    Try real-world scenarios such as:

    • Creating a custom application

    • Building a flow for approvals

    • Creating reports and dashboards
      This helps in understanding how things work end-to-end.

  • Refer to ServiceNow Docs and Community
    Use ServiceNow Product Documentation and Community posts whenever you’re stuck. Many real issues and solutions are already discussed there.

  • Refer YouTube channels for concept clarity
    YouTube is very helpful for understanding concepts visually. Some good channels are:

Warm Regards

Sahil Chaudhary

 

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