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CAD

22311a1263
Tera Contributor

‎11-05-2025 10:59 PM

How does ServiceNow match inbound email to existing records?
A. sys_id
B. Subject Line
C. Watermark
D. Record link

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AndersBGS
Tera Patron

‎11-06-2025 10:41 AM

Hi @22311a1263 ,

 

C is the correct answer.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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