CAD

22311a1263
Tera Contributor

‎11-05-2025 11:01 PM

How does ServiceNow match inbound email to existing records?(select 2)
A. sys_id
B. Subject Line
C. Watermark
D. Record link

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5 REPLIES 5

neerajgole
Tera Contributor

‎11-05-2025 11:07 PM

The Correct Answers are:

B. Subject Line

C. Water Mark

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GlideFather
Tera Patron

‎11-06-2025 02:36 AM

Hi @22311a1263,

✅ C. Watermark

 

Buuuuuuuuut ☝️ The question seems to be a bit misinterpreted, so it will strongly depend on how one understands it. The Inbound email action is matching the existing records by Watermark (so the ✅ C. Watermark is correct), but it is checking this Watermark agains the Email Body as well as Subject Line.

 

So is the B. Subject Line ✅❓correct as well or not? It depends on the nature of the phrasing and I think the question is just wrongly copied from god knows where...

 

This is the reason why it's not recommended to use the unofficial study materials but it can bring more chaos than studying from the official class eBooks and eLearning materials.

 

To support my claim above - refer to this:

GlideFather_0-1762425070379.png

 

Source: Inbound email actions 

 

 

_____
No AI was used in the writing of this post. Pure #GlideFather only
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-06-2025 02:51 AM

Hi @22311a1263 

 

Watermark is right answer.

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PrashantLearnIT
Tera Sage

‎11-06-2025 02:54 AM - edited ‎11-06-2025 02:55 AM

Hi @22311a1263 

 

The Correct Answers are:

B. Subject Line

C. Water Mark

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