CAD
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-05-2025 11:01 PM
How does ServiceNow match inbound email to existing records?(select 2)
A. sys_id
B. Subject Line
C. Watermark
D. Record link
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-05-2025 11:07 PM
The Correct Answers are:
B. Subject Line
C. Water Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2025 02:36 AM
Hi @22311a1263,
✅ C. Watermark
Buuuuuuuuut ☝️ The question seems to be a bit misinterpreted, so it will strongly depend on how one understands it. The Inbound email action is matching the existing records by Watermark (so the ✅ C. Watermark is correct), but it is checking this Watermark agains the Email Body as well as Subject Line.
So is the B. Subject Line ✅❓correct as well or not? It depends on the nature of the phrasing and I think the question is just wrongly copied from god knows where...
This is the reason why it's not recommended to use the unofficial study materials but it can bring more chaos than studying from the official class eBooks and eLearning materials.
To support my claim above - refer to this:
Source: Inbound email actions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2025 02:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2025 02:54 AM - edited 11-06-2025 02:55 AM