I’m experiencing an issue where multibyte characters become garbled when retrieving Fortigate configuration through Discovery.
In the Discovery pattern, I set the Operation to Parse Command Output and specified show system interface in Set Command Details. Discovery successfully collected the configuration, but when I checked the output in the ECC Queue, all multibyte characters were corrupted.
What I would like to clarify is:
- Is there any way to resolve or avoid this character encoding issue?
- If this issue cannot be fixed, are there any other ways (not limited to Discovery) to retrieve Fortigate configuration?
I don’t necessarily need to use Discovery—I'm simply looking for alternative approaches if Discovery cannot handle multibyte characters correctly.
Previously, ServiceNow support referred me to the following community thread, but applying it did not resolve the issue:
<https://www.servicenow.com/community/sysadmin-forum/jdbc-data-source-character-encoding-troubles/td-...>
Any advice or recommendations would be greatly appreciated.
