During the initial import and transform, records are created successfully and the CI ID field is populated correctly. When the same source record is imported again and the Transform Map runs for an update, the existing CI ID value gets cleared/removed from the target CI record. We are using Identification and Reconciliation Engine (IRE) for CI identification, and we need to understand why the CI ID field is being blanked out during subsequent updates. The source data does not intentionally provide a blank value that should overwrite the existing CI ID. We have reviewed the Transform Map configuration, including coalesce settings and field mappings, but are unable to identify what is causing the CI ID value to be removed.
Thanks & Regards
Praveen Sreerama
