CIs are renamed in cmdb_ci_service_technical
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3 weeks ago
It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.
The Following 2 comments are added to the CI:
that the CI was renamed where the old name is <name of the previous CI in the Service Field on the RITM>
the new name is the <current CI name that was just added to the Service Field on the RITM>
It only happens on RITM. I have checked flows, BRs but nothing found yet.
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3 weeks ago
hey @TamásU
Check the Business Rules on cmdb_ci and sc_req_item,
Search for scripts referencing business_service, cmdb_ci, or updating the CI name.
Also, reproduce the issue with Debug Business Rule enabled. That should help identify what is actually changing the CI name.
The comments being added to the CI are a good clue that some server-side logic is intentionally syncing the RITM's Service (business_service) with the CI. also check the CI's History/Audit to see which transaction changed the name field.
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Regards
Vaishali Singh
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb
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3 weeks ago
Thank you for the response. I have checked the business rules, on both classes, also search for script reference but did not find anything. Unfortunately I cannot reporoduce the issue, so debug is not an option.
