It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.
The Following 2 comments are added to the CI:
Requested Item RITM123456 'Service' field added and
that the CI was renamed where the old name is <name of the previous CI in the Service Field on the RITM>
the new name is the <current CI name that was just added to the Service Field on the RITM>
It only happens on RITM. I have checked flows, BRs but nothing found yet.
Any idea?
