CIS-ITSM EXAM

[sukyungk]

#01. When using Catalog Builder, what can be built using templates
Choose 2 answers
A. Content items
B. Catalog items
C. Knowledge articles
D. Order guides
E. Record producers

#02. What tools are available to the assignee to help resolve an incident
Choose 2 answers
A. Knowledge Articles
B. Known Errors
C. Class Manager
D. Enterprise CMDB Dashboard
E. Incident Overview Dashboard

#03.  What are some good practices for guiding your customers' use of Notifications?Choose 3 answers

A. When possible, maximize the quality or email updates to customers

B. Use incident itil role template as the master template to build all other ITSM templates

C. Get input from Marketing department, regarding format of customer/caller facing notifications

D. Make sure Notification requirements and test plans are in the project scope from the start

E. Use templates to ensure consistency and ease of configuration

[mayekarsalo]

hi @sukyungk ,

1. When using Catalog Builder, what can be built using templates

Ans .  B. Catalog items   D. Order guides

2. What tools are available to the assignee to help resolve an incident

Ans.  A. Knowledge Articles
B. Known Errors

3. What are some good practices for guiding your customers' use of Notifications?

Ans. 

C. Get input from Marketing department, regarding format of customer/caller facing notifications

D. Make sure Notification requirements and test plans are in the project scope from the start

E. Use templates to ensure consistency and ease of configuration

[Bhimashankar H]

Hi @sukyungk ,

#1: B. Catalog items

E. Record producers

=>Catalog Builder templates help rapidly create catalog items and record producer for consistent, reusable structure.

#2: A. Knowledge Articles

B. Known Errors

=>Both provide documented solutions, workarounds, or troubleshooting for incident resolution.

#3: A. When possible, maximize the quality of email updates to customers

C .Get input from Marketing department, regarding format of customer/caller notifications

E. Use templates to ensure consistency and ease of configuration

=>Quality, branding, and reusable templates ensure notifications meet customer expectations and internal standards. A, C, and E are best practices.

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!