CIS-ITSM EXAM

[sukyungk]

When you activate the ITSM Roles plugin what additional granular roles are created for the
Incident application?
Choose 2 answers
A. sn_incident_write
B. sn_incident_insert
C. sn_incident_update
D. sn_incident_read

[Me Being Mustaq]

Hi @sukyungk ,

When you activate the ITSM Roles plugin in ServiceNow, two additional granular roles created for the Incident application are sn_incident_update and sn_incident_read.

The correct answers are C. sn_incident_update and D. sn_incident_read.

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Mohammed Mustaq Shaik

[Dr Atul G- LNG]

There is no incident update role buddy.  It's write role which allows updates too.

Write and read is right Answer 

[Me Being Mustaq]

Hi @Dr Atul G- LNG , 

Yes, I completely agree—I was confused. Thank you for pointing that out and correcting me.

Warm regards,

Mustaq Mohammed 

[Dr Atul G- LNG]

Hi @sukyungk 

Incident read and write role is right answer