I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:
“The request has been accepted for execution.”
Because of this, CI data from Cisco Catalyst is not being ingested or moved into ServiceNow.
I have confirmed:
- The MID Server is up and validated
- The MID Server user credentials are correct and can be used to log in successfully
- Required plugins and integration steps have been completed per the documentation
Has anyone encountered this behavior before?
- Does this message indicate an authentication, API, or execution issue on the Cisco side?
- Is there a known ServiceNow configuration (REST/SOAP, MFA, roles, or async execution behavior) that causes this response?
