cmdb analysis

[RichaRoseM]

Hi Team,

I need to do an analysis. I need to make some fields in a table mandatory. I need to analyze whether it will impact any upstream or downstream systems in service now. I have taken the data completeness. But when i checking some fields like flows and all I am not able to find any tables in that. How can I start this? 

[Tanushree Maiti]

Hi  @RichaRoseM 

When working with Configuration Items (CIs) in ServiceNow, it is generally recommended to use recommended fields rather than mandatory fields for CI attributes.

Recommended fields encourage users to provide important information while maintaining the flexibility needed for creating and managing CIs across different processes and data sources.

Configure Recommended Fields for a CI Class

1. Navigate to All > Configuration > CI Class Manager.
2. Select Hierarchy to display the list of CI classes, then select the CI class that contains the fields you want to mark as recommended.
3. In the class navigation pane, expand Health, select Completeness, and then open the Recommended Fields tab.
4. In the Recommended Fields tab, use the slush bucket to move the desired fields from the Available list to the Selected list.
5. Click Save to apply your changes.

[Nishant8]

Hello @RichaRoseM , Yes, if you make a field mandatory and the information in the table is populated by discovery or any other ingestion method, then there could be a problem, as in absence of the same mandatory field, insertion might be failed (if system property glide.required.attribute.enabled is not set to false)

Instead, as you mentioned, you can plan for completeness metrics. Please refer following:

https://www.servicenow.com/community/itom-forum/required-fields-for-cmdb-health/m-p/3546549#M127217

Regards,

Nishant