CMDB audit/Best Practices

[Asad Ali]

Hi,

What are the steps to Audit my CMDB. And what are the best practices to maintain the CMDB. Please provide your suggestions and refer if any useful resources are available regarding this.

[DonnaOlsen]

I would recommend configuring the CMDB Health Settings in CI Class Manager and reviewing this information in the CMDB View Dashboard once schedules are ran. I also recommend reviewing the CMDB Workspace, and all the tools available in the Management tab on the right side of the Workspace, especially Data Content Manager.

Below are materials that I find very helpful.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

https://nowlearning.servicenow.com/lxp/en/it-operations-management/maintain-the-health-of-the-cmdb?i...

https://nowlearning.servicenow.com/lxp/en/it-operations-management/introduction-to-cmdb-workspace?id...

https://nowlearning.servicenow.com/lxp/en/it-operations-management/cmdb-health-deep-dive?id=learning...

https://nowlearning.servicenow.com/lxp/en/now-platform/configuration-management-database-cmdb-fundam...

[Mark Roethof]

Hi there,

Regarding:

"What are the steps to Audit my CMDB. Please provide your suggestions".

My first question would be: do you really need to audit your CMDB? Or what tables specifically. Most customers only need to audit a limited number of tables their CMDB. Or even worse, why a whole table, why not only a specific number of fields? And when enabling audit, how long should you keep this? Do clean it up. Also don't forget to look at deletions recorded in your Audit. Even with audit=false, these can be generated, do you need this? Or can you turn this off?

DON'T turn on audit just for everything because you can. That's a horrible practice.

[Harish Bainsla]

Hi @Asad Ali  please check below link

https://www.servicenow.com/community/cmdb-articles/best-practices-for-cmdb-data-management/ta-p/2841...

https://www.servicenow.com/community/cmdb-blog/cmdb-best-practices/ba-p/2332202