VM's - Hardware or Software in servicenow
Hello Community. Do you consider Virtual Machines (VM) a hardware or software class?If either, do you have a rationale?
Forum Posts
Discovery of SMB for cmdb_ci_file_system_smb table
Hello, I've been asked to discover SMB file shares and I'm wondering if anyone has a Discovery pattern for this and feeding data in cmdb_ci_file_system_smb table. Thank you
How to integrate a CMDB Table with Active Directory?
Hello Team, Is there any possibility to integrate a CMDB Table with Active Directory? I think we can implement using service graph connector. Please confirm if any one has any existing documentation. Service account class in CMDB to be feed to Servi...
Identify and delete duplicate CIs
Hello Geeks,I have a requirement where in for each CMDB Class we need to identify and delete the duplicate CIs. We have nearly 900K records in CMDB.Can you please let me know the best way to identify the duplicate CIs and delete them?Thanks in advanc...
Dell Elastic Cloud Storage Discovery
Hello, Has anyone managed to discover Dell Elastic Cloud Storage? I have been trying SNMP but that doesn't seem to be working. Please advise. Thanks!
Resolved! What are these tables CI/User and CI/Group [cmdb_rel_user_type] [cmdb_rel_group_type]
What are these tables? What's the use of them? I mean practically how are people using these tables? CI/User Relationship Types [cmdb_rel_user_type]andCI/Group Relationship Types [cmdb_rel_group_type]
Staging model for intsances - How many instances needed and recommended by serviceNow
Hello All, I was asking about which is the most practical and optimum number of instances needed as a staging instances before PROD and after DEV.I have 3 models seen so far:Model one: having DEV, then TEST (for testers), then UAT (for business), and...
Can we create multiple CI's records by submitting one catalog item form?
I need to create multiple CI's records for Two CMDB CI class table (cmdb_ci_db_mssql_instance & cmdb_ci_cloud_database) . I have automated this catalog item by flow , in flow I have mapped catalog item variables with table fields. Now, it is creatin...
Cisco UCS discovery error
Discovering Cisco UCS we are getting an error message that is confusing. The pattern is executing and shows green / success across the board. However we show an error in the discovery, Error in Horizontal Discovery Sensor for Horizontal Patt...
Service Graph connector for Microsoft azure data import for Cloud database
Hi Team, We have done Integration between Azure and ServiceNow using the Service Graph connector for Azure. Most of the data sources are running fine but for some of the data sources. The job to load data is getting cancelled and giving below error. ...
Retirement of Server - how to handle end points in Service Maps ?
Hello,We have some servers that are in the retirement process. We are wondering how we should manage End Points related to these servers in Service Maps. We could see that retired End Points put in Retired Install Status are still showing up on the m...
Clarification and Solution Request for Dual "Is Virtual" Fields in ServiceNow
Dear ServiceNow Team, I hope this message finds you well. Today, we discovered an interesting issue in our ServiceNow instance. We noticed that there are two different "Is Virtual" fields present: Is Virtual (Virtual): This is an attribute in the Con...
Scheduled job "Update Query Based Services" remove records from svc_ci_assoc
The scheduled job invoke the below code. This code is not visible for admins then we cannot see how works. In our instance we have several technical service offerings related to Dynamic CI groups and these have cmdb groups. Our intention is to synch...
How to identify if a server is hosted in cloud vs onprem in cmdb_ci_server table.....
We have servers hosted in on premise, few on google cloud, few in Azure, few in AWS etc. If we go to cmdb_ci_server table, is there a way to identify where the server is hosted?
Resolved! How to fill out a catalog variable (Fixed list) from a script
Noticed with the following script it is filling out the variable but creating its own choice on the sctask level instead of using the existing variable choice: EX: Script:try{ //DO NOT TOUCHvar cartId = GlideGuid.generate(null); //CartID Generates //...
