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last_descovery field on computer table

Hello all,I have a question here, and I truly have no concept how the work is done in CMDB. So my question is, I've done integration, and based on the data we received, we need to update the field "Last MDM check - in" which is the last_descovery col...

Yogita11_ by Tera Contributor
  • 181 Views
  • 1 replies
  • 0 helpfuls

Retire Data manager policy is not returning records

Hi,I have created a data manager policy to retire CIs based on classes. it is not returning the records when we run filter but when we run the same query in the list view it is returning records.Data manager policy:Retirement definition :List View: P...

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Need to provide access to specific archival tables based on roles

Hi All,I have tried to provide access to the Config team to restore records from specific archive tables like ar_cmdb_ci_linux_server by adding sn_cmdb_admin role to the UI Action ( Restore Records) and provided access to specific application modules...

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VennilaP by Tera Contributor
  • 439 Views
  • 2 replies
  • 1 helpfuls

IRE reclassification

Hi,My org is bringing in an integration which will use the IRE to insert and update CIs in the computer table.I would like to understand how reclassification works; will ServiceNow be able to upgrade the class of a new CI to e.g., Unix Server, or Per...

EDCT by Tera Contributor
  • 768 Views
  • 3 replies
  • 0 helpfuls

Resolved! Configuration Items

We have CIs that say they are updated by "System" and some say "midserver".What is the difference between System and midserver?Please let me know.  Thx, Juli

Juli C by Tera Contributor
  • 609 Views
  • 1 replies
  • 2 helpfuls

Archiving millions of records

Hello I am working on cleaning up the data in our CMDB. We have identified a table of network adapters that is of no use to us and we would like to archive. The problem is there are 5 million records in the table. I set up archive rules but at the cu...

Creating server groups

Hello allQuestion, how do i go about creating a server group?This is so that when changes are performed in bulk to say all Windows servers, the group can be invoked in the RFC as opposed to listing all "X" amount of servers. Thank you

kg4ult by Tera Contributor
  • 293 Views
  • 2 replies
  • 0 helpfuls

Availability Service Commitment for High Availability Systems

How do I configure an availability service commitment for a clustered system. If there is an outage on one node, the next node takes over without any noticeable change to the service provided. I need to report that the system was available even thoug...

CMDB CI Class models App (App id: sn_cmdb_ci_class)

If someone had a chance to look at the recent version upgrade of CMDB CI Class Models application (Version 1.58.0 from 1.54.0), it lists a new CMDB class being added - "DNS Domain Name" (cmdb_ci_dns_domain_name) but instead what it actually adds duri...