CMDB CI criticality
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08-08-2024 09:35 AM
In our enterprise, we have a clear framework for application & business criticality. However on our CMDB maturity journey, we would like to understand if a working model exists for inheriting criticality into configuration items in CMDB.
Our I & O ecosystem is at scale where there can be shared resources supporting both critical/ not so critical business services.
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12-19-2024 03:21 PM
Our company is also looking to doing this. Any guidance would be greatly appreciated.
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12-20-2024 08:33 AM - edited 12-20-2024 08:34 AM
Add me to the list of those interested. Currently business criticality only appears on the Business Application and Service CIs. In my organization we created a custom criticality field on cmdb_ci so that we could push/pull criticality up and down the related CIs as appropriate. This proves most valuable in incident and event management where an alert or reported issue can be set on an infrastructure CI in the cloud or on-prem, and the owner group can use the criticality at that layer to "right-size" the response. In other words, there are often lower criticality components of a mission critical service that do not require high priority response/resolution SLAs.
