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Need to exclude additional comments history from worknote

I want to display only the latest additional comment in the work note and exclude the rest of the comments' history.I tried the below logic but not working as expected.var inboundEmailContent = /* get the content of the inbound email */;var currentAd...

SNOW17 by Tera Expert
  • 253 Views
  • 1 replies
  • 0 helpfuls

Identification rule synatx

I have a requirement that whenever the asset manager manually creates records, if they alter the syntax while making the record, the system automatically generates duplicate records. To prevent this, I want identification rules to be applied to speci...

Pankaj by Tera Contributor
  • 301 Views
  • 1 replies
  • 1 helpfuls

Identifying Duplicate CI Manually

Hi All, We are working to find duplicate CIs present in system which are not identified by system to create deduplicate tasks. Some of class we excluded as its expected to have same display name in that particular class Ex :  cmdb_ci_app_server_tomca...

Roopa11 by Tera Expert
  • 613 Views
  • 2 replies
  • 0 helpfuls

Resolved! Progressing the CMDB

Hello all, I have been working as a CMDB Admin for a year and a half now.We are discovering computers, window and Linux servers, switches, routers, access points, firewalls, F5s.I have setup data manager to retire and archive CIs.I've turned on the n...

removing stale records from cmdb_rel_ci table

Hi Guys, We wanted to remove stale records from cmdb_rel_ci table, we would like to know what criteria can use to remove stale relationships records. We have been thinking below criteriaCriteria 1 : Parent CI is retired AND Parent's most recent disco...

How Would We Represent This in CMDB?

HelloIn Federal government many agencies have adopted GSA's Enterprise Infrastructure Solution, https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/telecommunications-and-network-services/enterprise-infrastructure-solutions. S...

Gary28 by Tera Contributor
  • 386 Views
  • 1 replies
  • 1 helpfuls

Incorrect downstream CI relationships - Database Instances

Hello all,Does anyone know which filter conditions to use in the SN Repport Designer to produce the following report - Incorrect downstream CI relationships for Database Instances. I have attached the screenshot for the report I run.Thank you for you...

serghei_r by Tera Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls

Resolved! ECC Sender Files

hi, the ECC Sender Files have grown quite a lot in the MID server (18Gb in one folder alone), I have a couple of questions about them: a) Is there any issues in deleting a portion of them?b) in the case the answer to question a) is "yes", I am assumi...

cvelasquez by Tera Contributor
  • 1510 Views
  • 1 replies
  • 1 helpfuls