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Application Service vs business service

I have a clarificationWe have an CI named Accounts-Oracle in Application Service Class, and now we are going to have one  AI-based software named VIC (which is part of this Accounting AI and this will unlock new possibilities in accounting and financ...

L005 by Tera Contributor
  • 196 Views
  • 1 replies
  • 0 helpfuls

Bug in Scheduled Data Export?

In Scheduled Data Export, the following settings were made ・Enable delta exports is checked.・Delta on or after is set to Updated (sys_updated_on).・Run : Periodically・Repeat Interval : Every 10 minutes At some time, a record is created in the target t...

Koki by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

CMDB Printer Discovery vs 3rd party SG Jamf Import

Hey CMDB experts, First off, I am not an expert.  We are having a printer discovery issue.  We use ServiceNow native discovery with SNMPv3 to populate our network printers.  This is working well.  The problem is that we also use the SG-Jamf integrati...

Retired Service Offering changes to Non-operational

Hi, I have been trying to figure out what script is updating some of our Service Offerings from Retired to Non-operational. I checked history updates of the service offerings and found out that the system is updating it to Non-operational after a few...

Stiips by Tera Contributor
  • 520 Views
  • 1 replies
  • 0 helpfuls

Resolved! Will an alm_asset record always have a corresponding cmdb_ci record?

I was told by a colleague the following:cmdb_ci records can be standalone and might not have a corresponding alm_asset record (i.e. if the configuration item is not an asset)All asset records (every record in the alm_asset table) will have a correspo...

SB87 by Tera Expert
  • 1037 Views
  • 6 replies
  • 1 helpfuls

ITOM Licensing CI Counts

Hi I update the CI Count every day for the discovery application in that I can see PaaS, Servers and Containers. Now my problem is from the past one week I've been unable to see the “Containers” how should I get that back and what is the reason?