Hello, We have a lot of CIs automatically created from manually created Assets. So the Discovery Source is empty so they are not processed through IRE. With the help of a Knowledge Article we bulk updated the Discovery Source to "Manual Entry" but th...
Is there a way to create automation for certificates that auto renew?We have Certificate Management. We have certificates that auto renew on their own. The problem is our server team sees this as additional overhead to receive an incident and go in a...
Dear Team, My requirement, The JEA credentials with non-administrator rights must be domain-level credentials. For Regular discovery, the credentials used in the discovery should have local admin access to targets.
We have Service graph connector which is getting selected information from kandji. We want to connect to kandji and get more details to update the cmdb. As per the document they are not using basic auth or oauth 2.0. They are using Bearer Token. If ...
Hello, I'm building my company CMDB we are populating the Network and Cloud layer with graphconnectors because of we have monitoring tools that can start bringing information into the CMDB meanwhile we enable Discovery. However for Cloud layer we hav...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
Hi , We want to utilize svc_ci_assoc table for change impact Cis related list but this table is empty.we haven't configured service mapping yet. please suggest how to populate data in svc_ci_assoc table ?Can we push data from cmdb_rel_ci table ? if y...
Hi, I am facing an issue with the serial number in the computer table that is generated from SNOW Software. These records are integrated with the SNOW tool. This is an incoming connection from SNOW to ServiceNow. The BIOS serial number in SNOW Softwa...
Hello,I am trying to understand the process to discovery cisco UCS FI, Chassis and Blades without using the Service Graph Connector for Intersight. I understand I need SNMP and applicative credentials, what I don't understand and cannot find so far i...
We run Discovery, several Service Graphs, and other integrations. However, there is a portion of our landscape is protected behind firewalls and we do not currently update with automated sources. We do have several Service Offerings that are relate...
I always thought Serial number field could be used to uniquely identify a CI in the CMDB.Even OOB Hardware identifier uses 'Serial number' in identifier entries. I was stumbled upon seeing this official article which says Serial number should not be...
Hello CMDB experts,Which are the fields that you are considering to normalize using for Field Normalization [com.snc.field_normalization]?I am normalizating Manufacturer and OS. Is there anything else to consider?Thanks!!!
I want to know how can I link the cmdb_rel_ci table within my CMDB experience UI builder as a data source . Below is the attached screenshot of the list of data sources that are related to the CMDB workspace . I was able to find it for the applicatio...
My thought is to use the key values table to identify any ci that was created after a specific date that does not have a specific key. I guess in reality, we want to see if any of a number of keys (tags) are missing. I'm thinking I would have to do o...
Hi, I would like to know if it is possible to import data that are in "smart sheets" to service now or does it needs to be converted in any file extension. Could you please share if there are any documents to read about it. Help would be highly appre...
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