CMDB Class for Water supply and mains power

ayman_h · a month ago

Hi all,

We have a requirement where we want to raise an incident if the water supply to a building is out or if the mains power supply is cut off. We would like to track these as CIs so that we can report against them.

Does anyone have best practice guidance on whether these should be created as a custom CI class for utilities, or if they are better modelled as standalone Technical Services?

Thanks,
Ayman

danesh · a month ago

Model mains power and water supply as Technology Management Services (formerly “Technical Services”) in the Service Portfolio, not as custom CI classes. Use CIs only for the physical utility equipment you actually manage (e.g., generators, UPS, PDUs, pumps, meters) and relate those CIs to the services. This keeps you aligned with CSDM, enables out‑of‑the‑box incident, outage, and service reporting, and avoids customization debt.

Use CIs for things you monitor/maintain:

Power: Generators, UPS systems, PDUs, transfer switches, distribution panels (DCIM‑related classes are available via the CMDB CI Class Models app and newer releases).
Water: Pumps, meters, building automation/IoT gateways you manage.

Relate those CIs under the Technology Management Service (e.g., Building A – Power Supply) so incidents on the service can roll up from CI alerts, and root cause traces to equipment when applicable.

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ayman_h · 4 weeks ago

Thanks all, I will go ahead with the utilities defined as Technical Services (Technology Management Services) as recommended by all of you.