CMDB dashboard : Need Help on the Duplication rule

[Munny1]

Hi ,

1 . In CMDB Dashboard need help on the below points

      ->Duplication rule : if any ci is name is found twice it is creating a duplicate task.

In cmdb_helath_result : it is tasking as duplicate record found and creating task in that reconcile_duplicate_task

As per our requirement

reconcile_duplicate_task  table  :   short description contains Duplicate records found in 2 class: Server,Network Gear it should not create task.

server + network gear > should not consider as NOT Duplicate. in  cmdb_helath_result table and should not create task in this as well reconcile_duplicate_task

Can someone help me on this how can i achieve

[CasperJT]

Hi Munny,

The duplicates are identified through the Identification rules set for each class.

Since both server and network gear are subsclasses of Hardware they inherit the Identification rules from the Hardware class. I would suggest you go to your CI Class Manager and review the rules for Hardware, Computer, Server and Network gear to see if you need to make any adjustments in order to avoid recognizing them as duplicates.

Alternatively you can keep the existing rules, but make sure that you have unique values in each of the fields used for Indentification.

Below you can see an example of the rule son the hardware table.

First it will try to identify uniqueness through serial number and serial number type

Second it will try to do so through serial number only

Third it will try through name

So of you have two hardwares (let's say server and switch) that do not have serial numbers, but have the same name. Then ServiceNow will recognize them as duplicate records.

Hope this helps.

//Casper