During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...
We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...
How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...
Hi There, What is the right way to process stale (not updated last 60 days) application CIs?
HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...
We have an ask to start ingesting some CIs into the Computer class that have duplicate serial numbers and names in the source data. The source data cannot be cleaned up. The only unique identifier in the source is a Device ID that will be mapped to C...
My organization is starting up CMDB and IT Asset Management, so we're looking into using IntegrationHub ETL to start pulling in data from our various data sources. As a proof of concept I'm trying to load Computers [cmdb_ci_comptuer] along with their...
Looking for some guidance that I'm struggling to find information on. We are working on maturing our CMDB in alignment with the CSDM 5 framework. Company provides a mix of standalone solutions (single build/single customer) as well as multi-tenant s...
Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...
Hi, We just got notified by our security team that we had a connection from our mid server to a destination server using port 80. We are informed that we should use port 443 instead. I would like to ask if is it ideal to Go to Discovery Port Probe an...
Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...
we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your help is highly a...
A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...
Hey Everyone!I have a CMBD Analyst and a CMDB Developer opening at IDEXX and thought I'd get the word out in this community! IDEXX is a global animal health diagnostics & technology company. Our HQ is located in the Portland, Maine area (Westbrook, ...
