Resolved! Creating Service Offering - Guidance Needed
hi allcan someone share the steps to create a service offering from scratch many thanks in advance RegardsAmit Manna
Forum Posts
How to change Service Population Method for Service Mapping CSDM
Hi, We have a list of existing Application Service CIs in the CMDB which were created using CSDM UI form. During the time of creation (which could be many months/years ago) the service mapping method we used was Manual Service Population Method. Du...
Resolved! The CMDB build out for non technical users?
What is the best in practice approach for the CMDB build out for non technical users?
CMDB data manager policy and retirement definition
Above screenshot shows my retirement policy and retirement definition. i would like to retire stale CIs for the table but i am not sure if the CIs are being retired even though tasks are being created
Resolved! Update set deployment issue
I'm encountering an issue while deploying my update set. I have three fields involved: Category, Subcategory 1, and Subcategory 2. Subcategory 1 depends on Category, and Subcategory 2 depends on Subcategory 1.In my update set, I’ve added new values t...
section is in the CMDB CI Class Models application, but Global is the current application
I am trying to update the form for a CI class (cmdb_ci_handheld_computing), but getting the following message:The "Handheld Computing Device" section is in the CMDB CI Class Models application, but Global is the current location. So I am unable to ma...
How to hide specific tab on Dashboard
Hello community can anyone help me how to hide specific tab on dashboard which requires discoveryadmin access and reports are not visible to ITIL users i want to hide the ServiceNow Discovery dashboards in below SS from ITIL users, since they do not ...
Data collected for Azure and AWS Cloud Discovery
Hi Community, https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/reference/cloud-disco-aws-data-collected.htmlhttps://support.servicenow.com/now?id=form&table=sn_customerservice_case&sys_id=d7429d2f934bee501...
How to automate relationship between two business application
Hi Team, Requirement is to automate the discovery of the interfaces between business applications. Means when there is an integration between any applications (Salesforce-->SAP) then automatically relationship should be created in ServiceNow CMDB. I...
Where to see the configuration/path for "+" Add CI Relationship button in configuration Item
Can anyone please help me where Can I see the configuration for (+) icon. I am not getting that. could anyone please help me with the path
How to tags defined in MDE
Hello Friends, I have a requirement in which tags would be defined on MDE platform for Servers and End user devices. Those tags needs to bring back in serviceNow CMDB. Has anyone worked on similar integration ? I would like to understand below pointe...
Scripted Audit Creating the Same Task Multiple Times
Hello all. I have a scripted audit where it records service offerings for compliance, and in the code below, it checks whether the Business Contact field of the TSO is valid and if the user is active.One of my requirements is to create a task where i...
Resolved! Issue with Cascade-Archive of Dependent CIs Not Archiving Children
Hi everyone,I'm working on implementing the cascade-archive dependent CIs functionality in ServiceNow CMDB, but I'm running into an issue where child CIs are not getting archived as expected. Here's the sequence of steps I'm following:里 Steps Taken:R...
On the Business Application table, what populates the column Next assessment date?
I was looking through the columns and was wondering what populates this column?
Need to pull custom report
Hi All, Greetings, I need Application report from CMDB where we can see all the application along with its mapped servers.The report should not have duplicate records like below where you same application mapping with same server multiple time: if is...
