CMDB Data manager policy task approval goes to System Administrator ?

sukran
Mega Sage

CMDB Policy tasks approval approval assigned to System Administrator If managed by group is empty

How to change the configuration on this

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sukran 

 

There is nothing called system admin in official instances. it is a role which needs to be given to the user and the user can act as system admin.

 

You can do it via BR or client script or via Flow as well. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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@Dr Atul G- LNG I knew how to make user as system admin

 

My query is , cmdb data manager task automatically goes to admin user approval , I want to stop this configuration

Do you have any idea ?

Hi @sukran 

 

Could you please share the table name / screen shot , also please check is any BR or Workflow/ flow mapped on this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Harisharan
Tera Guru

Following this post. Seeing the same behavior (post Vancouver upgrade?) with Dependent CI Deletion task routing to System Admin user for approval.  Anyone aware of this scenario and the OOB config that is controlling the approval flow?