CMDB Data manager policy task approval goes to System Administrator ?
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‎12-14-2023 09:13 AM
CMDB Policy tasks approval approval assigned to System Administrator If managed by group is empty
How to change the configuration on this
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‎12-14-2023 09:20 AM
Hi @sukran
There is nothing called system admin in official instances. it is a role which needs to be given to the user and the user can act as system admin.
You can do it via BR or client script or via Flow as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎12-14-2023 09:34 AM
@Dr Atul G- LNG I knew how to make user as system admin
My query is , cmdb data manager task automatically goes to admin user approval , I want to stop this configuration
Do you have any idea ?
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‎12-14-2023 09:38 AM
Hi @sukran
Could you please share the table name / screen shot , also please check is any BR or Workflow/ flow mapped on this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-14-2023 12:30 PM
Following this post. Seeing the same behavior (post Vancouver upgrade?) with Dependent CI Deletion task routing to System Admin user for approval. Anyone aware of this scenario and the OOB config that is controlling the approval flow?