how to check if current license/version of Discovery has Software Discovery
Looking to know how to check and how to get it
Forum Posts
Resolved! Integration Rest API
I got a very common question, me working on Rest API integration, I recommended client using dedicated Mid Server for the Rest AP integration ( Airwatch ) for Prod, Dev and Test but client agreed saying that we can provide dedicated Mid Server for Pr...
Resolved! Enable Audit History for Upstream and Downstream Relationships.
Hi everyone, Need one help here.Can anyone suggest me how to display Audit History for Upstream and Downstream Relationships of any CI? Thanks,
CMDB Query to identify clusters with no server
How do I search for clusters with no related server? The server is upstream from the cluster so how do I accomplish this? If I make the cluster the starting node, it looks downstream for servers and that's not what I want.
SG-SCCM Operating System (OS)
We just implemented the new SCCM Service Graph Connector (SG-SCCM) in development, upgrading from the legacy process. The new SG-SCCM import uses a different OS name than the legacy and causes it to flip back and forth with Discovery. Before moving...
What is effect of CI Relationship Type on Impacted Service ?
Hi,Case:I have a relation in cmdb_rel_ci between a certificate called CERT1 and a Business Service called SERVICE1.SERVICE1 is parent and CERT1 is child.Relation type is depends on:Used by.For me it means that SERVICE1 depends on CERT1, and if CERT1 ...
Resolved! Is there a cost for a group of users just for notification purposes?
I would like to add some groups of users in ServiceNow but just to keep these group's email added to CIs as they have to be notified if there is any change impacting the CI. It's not an ITIL group that will receive incidents or tickets, it's just fo...
Query builder - Search CIs with select agent running
Hi, I am very new to SNOW and Query Builder. I am trying to get a query built with following criteria, however, seems I am not getting the results I should. Story below may help understand why I think the results aren't what should be. Criteria for C...
Resolved! List View of Activity Stream is not coming Up?
Hello All, I want to make the Activity Stream list view on the workspace, Can anyone guide me on this?
When looking at CI relationship in a form view in SN I need to be able to expose existing CI status
When looking at CI relationship in a form view in SN I need to be able to expose existing CI status, as from Discovery when a server is changing it's Serial Number, the current server status is changing to Absent and a new server is getting created. ...
cmdb_ci_ip_network Class in CMDB
Hi,I would like to understand what is the use of IP Network Class (cmdb_ci_ip_network) in CMDB?Though we are running the discovery scans, we do not see any information is populated in this table by SNOW Discovery. Do we need to enable any other featu...
Archive Assets using the CMDB Data Manager
Hi, I would like to Archive the Assets using the CMDB Data Manager. Currently I am able to Archive all the Configuration Items. But I am not getting what class or rule should be applied to Archive the Assets. If anyone of you have tried Archiving the...
Duplicate CI Workflow
We are finding a bunch of duplicate records in other tables besides CMDB tables. For example alm_asset and alm_hardware. Is there a way to apply the de duplicate process to those tables. I am assuming by creating a remediation rule and applying a cus...
Resolved! Unable to show class on the reference field display for incident and change.
In my PDI I've added the attribute 'ref_ac_columns=name;sys_class_name' to task and incident but still it does not show the class.
Email Reminder before 1 hour of Plan End Date in Change Request.
Hi Team,We have a requirement where we have to sent out email notification to the assignee & assignment group of the change request before 1 hour of the 'Planned End Date'. For ex: if the planned end date is 26th August 2023 at 5 pm, an email notific...
