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Resolved! How is data populated in Serial Number[cmdb_serial_number]

Hi, We are having SCCM integration for importing the Computer and Server CI class in CMDB. I am seeing that the  Serial Number[cmdb_serial_number] table is getting populated automatically by SCCM. I am not able to find any transform map or business r...

priyeshm by Tera Contributor
  • 2592 Views
  • 1 replies
  • 1 helpfuls

IntegrationHub ETL error no relations defined for dependent class

Hi everyone, i've got the following error, but I dont know how to set the relationship right in the IntegrationHub ETL. I want to achieve to import records into the cmdb_ci_vcenter_cluster Table. In payload no relations defined for dependent class [c...

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JohnDF by Mega Sage
  • 1784 Views
  • 4 replies
  • 0 helpfuls

Resolved! Incident: Populate Service offerings based on CI

Hi Team, Can anyone tell me how to populate service offering based on CI's. If I choose CI then I want to populate Service offering of it which is present on higher level but the relationship of CI's is not cosistent (till Service )in between there a...

BAK2211 by Tera Expert
  • 1438 Views
  • 3 replies
  • 3 helpfuls

How to report on computers and installed software

Hello, In the ServiceNow instance I work with there are Computer CIs and some of these have Installed Software instances representing their BIOS version. I want to report on ALL Computers and include the Software values Product Name, Installed, Versi...

Connect Business Process to Business Applciation using M2M table

Hello,how can I connect a Business Application to a Business Process using the M2M table called: cmdb_m2m_business_process_ci, in the User Interface?I really do not care about the semantic of this operation and I do not need a Reference link.I really...

CPU by Tera Contributor
  • 938 Views
  • 2 replies
  • 1 helpfuls

Application fingerprints - benefits?

I get that converting suggested application servers and suggested applications is useful where there is no out-of-the-box patterns available for running processes. Creating a CI class and discovering those CIs that you would utilise in service manage...

Joey9 by Tera Contributor
  • 956 Views
  • 1 replies
  • 0 helpfuls

Integration with FortiSOAR

Hi Community , does anyone have done the integration between ServiceNow and Forti SOAR.if yes please let us know the method or provide any doc that would be grateful.   Thanks in advance !!! 

amar7 by Kilo Guru
  • 2208 Views
  • 2 replies
  • 0 helpfuls

Performance concerns with a flow triggered on cmdb_rel_ci?

I am building a flow that is triggered on cmdb_rel_ci, with the following trigger Are there any performance concerns with running a flow like this on this table? I know discovery will be making many changes to relationships - would this trigger const...

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Johnathan R by Tera Contributor
  • 973 Views
  • 3 replies
  • 1 helpfuls

Resolved! Flag for review in CMDB

Quick question, I can see a lot of way to accomplish this, but looking to see what has worked for others. We have come a long way in the cleanup of our CMDB, but there is always that one record, or ten, that someone sees that has data in it (so not f...

MORGANBERRY by Tera Contributor
  • 3490 Views
  • 8 replies
  • 0 helpfuls

Resolved! Discovery Behavior not launching CI Classification

I've setup a Discovery Behavior for HTTP, the Shazzam probe is being triggered and I can see it is indeed only checking the HTTP ports, the problem is now that the HTTP Classification probe does not get triggered. If I change the Discovery Schedule's...

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Gus1 by Tera Expert
  • 2040 Views
  • 3 replies
  • 0 helpfuls

Model ID field mapping

Hi All, There is a reference Model ID field in CI form. I have duplicate models in Model table .So CIs are mapped with incorrect model.Want to map CIs with correct model.Exported the data like Incorrect model IDs Sys ID and respective correct model S...

CMDB Data Rack

HiIs it possible to show what Rack Unit a device is located in.We have loaded our Data Centers and Rack information and we are now adding our devices to each of our Racks in the cmdb_ci_rack table.  But I cannot see where/how I specify what RU locati...

Nicole Bell by Tera Contributor
  • 1603 Views
  • 4 replies
  • 0 helpfuls