Hi our Customer would like to reach on specific configuration. He would like to have all devices what are specific from the SCCM Client Import be targeted into the cmdb_ci_pc_hardware instead of cmdb_ci_computer table. Does anybody would have a recom...
Hi community,Prior to the Paris release, Data Source Precedence rules were available. With these rules a priority on data sources able to affect CIs in a certain ci-class could be set. Nice feature was also that these Data Source Precedence rules wer...
Hello, Should the "ci relations" formatter work on the Incident and change forms? I have recently added the formatter to those forms, but it looks like the formatter is picking up the "Incident Number" and the "Change Number" when looking up the rel...
Hello,We are implementing csdm in our instance and came across this problem:We have created service offerings each with one support group. But our customers have two or more tiers for some of the offerings.Example:Offering - Windows administrationSup...
When working with "Application Services", why would I see the the "Related Items" (Task Relations) section when viewing an Application Service of class="Application Service", but not with an Application Service of class="Mapped Application Service"? ...
Hi, we recently configured our SG-SCCM integration and modified the OOB SQL statement to pull Warranty Expiration for our Dell assets. The issue is that the integration is not updating CMDB_CI_Computer records to include this new information, I've be...
We have been using ServiceNow and CMDB for over a decade, and as we are maturing relationship models through the usual suspects of tagging and service mapping, the value of tracking relationships through network gear feels like a bridge too far. Tha...
I am trying to insert custom (static) key-value pair into the cmdb_key_value table using pattern. I have a working script which does insert key-value pairs into the cmdb_key_value table for specific CI type and I am trying to use this script inside a...
Hi, I need some help in this below scenario. We have been recently reviewing records in the CMDB and have identified that the VR.System is creating thousands of CI's in Unmatched Ci's and Unclassed hardware classes. As per my understanding Generall...
We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you please guide us wha...
In which table to store Website Domains and URLs in the CMDB? As there are multiple redirect URLs for one website, how to store all those? cmdb_ci_web_site is being populated by Discovery with our internal websites, we need to store all external webs...
I'm trying to copy certain attributes (i.e. assigned to, department, location) from one CI to another (trying to use this in a PC Refresh workflow). The problem I'm having is that when I try to update the record with the new information, I get a "pr...
Hello All,Subject: Need Help in Configuring ServiceNow to DCTrack Integration Using Universal Connector. Am doing a Integration with DCTrack to ServieNow using the Universal Connector, so if anyone has done this using the Universal connector please h...
Hi Experts, I have a couple of questions in terms of Best practices for CMDB data. 1. We are using the network and server data for RU billing purposes every month. One challenge we are facing here is how to validate to RU. As you see, the auto-di...
Hi there!I want to learn cmdb - discovery can you please tell me what are the topics it covers so that i can understand and practice to them