I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
Hi, I got the sys_id from the below API call, could someone help me with API call to get more information about the server using the sys_id https://mytest.service-now.com/api/now/cmdb/instance/cmdb_ci_server
I am trying to get access to newer versions of the Font Awesome Icon fonts from within my instance. I already have this working by using the attachment table and referencing the font files from the attachment table in the stylesheet for my servic...
After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...
what would be best role to provide read only access for cmdb_ci_server table for api user ?
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...
I am working on an extension section where I need to pull a file from the device and trying to pass it down to Pattern Pre/Post Script (When to execute = Post sensor). In this process, I pull the data and storing it in pattern table>column but not su...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
We have a problem with one field ip_address. Field is added to the form in a default view through form layout This field is also added via form designerWe've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothin...
Hi,I would like to know is there way we can use the TAG mapping for on Premises Servers (Non-Cloud).If the Server team's tag the servers just like as Cloud team does. Will the Discovery will able to scan the tag key values of the on Prem servers?What...
Hi, Implemented Event Management with source PRTG tool, We been received events on Event Rules and those rules are captured in "Unresolved Objects" and consume Licenses.These entries are available in License Usage table "em_unique_nodes", since these...
Hi, Is there any way to get this presentation in pptx format? CMDB Best Practices session
HiWe installed and configured the Service Graph Connector for SCCM in QA. We then checked the Computer table mappings using ETL IntegrationHub. We noticed the attribute named ‘Valid’ was missing from all Serial Number Lookups.We added the attribute,...
I have a field on a custom table which is of type Choice. I need to convert it to a type String.In my nonprod instance, I was able to make the change from Choice to String in the dictionary entry. But the field still appears on the form as a choice...
