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About discovery phases

Hi everyone! I am learning about discovery, and I know there are four phases during the discovery process: Scanning, Classification, Identification, and Exploration. I understand what each phase does, but I can't understand why the Identification pha...

newhand by Mega Sage
  • 9572 Views
  • 9 replies
  • 11 helpfuls

Flexera Integration App

Is the Flexera Integration App available for Non Production instances?  I see the Flexera One app, but I don't believe that is the same as the Integration app.

Goody6 by Tera Contributor
  • 1229 Views
  • 1 replies
  • 0 helpfuls

How to implement REST Insert Multiple

Hi All,I am posting this here as i couldn't find sufficient information over the internet.How to insert multiple records in CMDB child table using  REST Insert Multiple.@Ankur Bawiskar   Thank you.

Sonu Parab by Mega Sage
  • 1645 Views
  • 9 replies
  • 2 helpfuls

Resolved! Customize CI Downstream Relationship view

Hello! A customer has asked if it's possible to customize the downstream CI Relationship section of the CI form so that only certain CIs are displayed on the form.  The snapshot included show in yellow what the customer wants to display and then remo...

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Steve6 by Tera Expert
  • 836 Views
  • 2 replies
  • 0 helpfuls

CMDB classes for optical networks

DWDM/Optical network equipment My company utilizes optical network equipment, think Cisco optical or ciena waveservers for high capacity links between locationsCurrently we have these devices in the generic "Network gear" class in the CMDB, we do not...

Ali Macleod by Kilo Contributor
  • 740 Views
  • 2 replies
  • 0 helpfuls

Uninstall and Reinstall SCCM Service Graph Connector Issues

Hello, SCCM SG was installed in our environment back in 2019 by individuals who no longer work at the organization. There was configuration done and we simply want to uninstall and start fresh.  I have attempted to uninstall and reinstall, but the ol...

Resolved! IntegrationHUB ETL is creating duplicates

Hi Listers,I am trying to use IntegrationHUB ETL - Import application to load some data into the CMDB from an Excel file. I see that when I run the Import multiple times I get duplicates in the CMDB - seems the application is not using IRE as documen...

victor21 by Tera Guru
  • 1477 Views
  • 11 replies
  • 1 helpfuls

Service Graph Connector for CrowdStrike Data Source throwing error org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: GlideRecord input is for incorrect table (sys_script_include.96d149bc1b837010968

I have setup connection to CrowdStrike Succefully.  Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...

Deepti G by Tera Contributor
  • 1557 Views
  • 6 replies
  • 1 helpfuls

Best CI Class for URL's

I need to store some approved URL's. There doesn't seem to be a CI Class for this or anywhere close. Does anyone have any recommendation of a logical place to store them? Or if I'm creating a new CI class, a recommendation of where that class should ...

Adding CMDB CI table to global search

Hi Everyone,I have added the cmdb_ci table to the global search by referencing the below document.https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administration/concept/search-settings-filter-group-table.html#t...

SaiVasanth by Tera Guru
  • 507 Views
  • 2 replies
  • 0 helpfuls

Resolved! Country code column

Hi, All. We have this field in our incident form called "country code". However, when I tried to add this into the columns to download the reports, it is not available in the option: Can someone help me on how to add this? Thank you. 

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