In my org, there are around 1,517 configuration items that were added manually. Currently, no map has been created for these items, so nothing appears in the dependency view. Is it possible to manually create relationships/dependencies for these 1,517 items? Also, would this require specific knowledge about the assets within the configuration items?
#cmdb #configurationsItem #servicenow
@Vijay Kumar4,
Yes, you can create relationship manually. To create it manually you can take help of "Suggested Relationships" in the CI Class Manager. For example, if you are creating relationship for Server class and you are not aware of all the related resources, you can look at the relationship mapping from the suggestions. See snip below.
When you want to understand what "type" of relationship to create you can click on the class and it will show you the relationship that is suggested. See snip below.
It is also documented in the ServiceNow Docs. Take a look from there as well if you get stuck.
https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/administer/form-administratio...
If you are doing some CSDM related classes as well then follow the relationship guidance provided here.
Note : Remember, this is only suggestion. Most likely things are going to match with your infra. However, it would be best if you could cross validate this relationship mapping with the Infra team members whoever is managing the resources in Cloud or On-Prem to ensure what you are creating is correct.
Hope this helps.
Let me know if it worked.
Regards,
Vikas K
