CMDB HEALTH OR CMDB 360
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Could you please help me find information about the CMDB Health Dashboard?
I would like to understand the rules and criteria that ServiceNow applies to calculate the KPIs shown in the dashboard, such as how duplicate CIs or obsolete CIs are identified, for example.
In summary, I need documentation that explains how these rules are configured, what criteria are applied, and which fields are used to calculate these KPIs.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
36m ago
The best reference for this is the Configuration Management Database (CMDB) Fundamentals course, specifically the Govern the CMDB section. It explains the CMDB Health Dashboard and the rules behind Completeness, Compliance, and Correctness in detail:
https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cm...
For example, duplicate CIs are identified using the configured Identification Rules. Stale CIs are based on sys_updated_on, with the base rule considering a CI stale after 60 days without an update. Orphan CIs are determined by Orphan Rules that you configure per class based on required relationships. Compliance is based on audit results where actual CI values are compared against expected values.
I'd recommend checking the CMDB Health Dashboard lessons under Govern the CMDB in CMDB Fundamentals, as they explain the configuration, criteria, and fields used for each metric.
If this helps, could you mark the reply as Helpful or mark it as the Solution?
