CMDB ownerships

[VL10]

We have a business application table which has an owner assigned for each app.   We have some infra CI's mapped to apps but not all.   

My question is how do people derive ownership for Infra CI's. - is it mainly through the mapped business applications or is it directly maintained in some cases.   if mapped then what about infra that is shared among multiple applications?

[AJ-TechTrek]

HI @VL10 ,

Business Application Ownership are different and Infra CI Owner can be different, It is directly maintained in couple of cases with Infra CI, there is no relationship with Business Application.

Lets take an example , you can A business Application which App owner is XYZ and Couple of Infra CI mapped to that Business application but Infra CI owner can be different as CI not owned by business application owner , that should be managed and owned by Infra Team or specific person from Business Application Team ,if any issue comes on Infra CI, that should be redirected to Infra Owner not to the App Owner.

I hope you understand the scenerio.

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Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[Pratiksha]

Create dynamic CI group. With this it can automatically update the related information about the CI's.  Their are CSDM jobs run for this purposes. 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Regards,

Pratiksha Khandelwal

[SteveMacWWT]

Pratiksha's answer is the right one, but I want to add a caveat based on the last part of your VL10's question:

if mapped then what about infra that is shared among multiple applications?

CIs should not be included in more than 1 Dynamic CI group. This will cause problems as both the Dynamic CI groups will be trying to update the same data. 

Further to the question of shared infrastructure, I never found a good way to do that in the past. Fortunately now with the use of VMs, I haven't run into that need in a while.