I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figure out why. I'm new to the CMDB Workspace and creating a Data Certification Policy.
In our company, we have a policy that a second person has to physically validate the received assets match the Purchase Order. We were using the UI16 Data Certification, but instead want to use the new Data Certification in the CMDB Workspace.
I have deactivated the Data Certification in UI16, and instead of migrating I chose to recreate it for experience. It's pretty simple, it checks the Purchase order line items (proc_po_item) table for any assets that were updated in the last 24 hours with a received quantity > 0 and the state is Ordered or Received. The filter shows the three records I expect to see in the certification task because they were created and received today.
However, when the job is executed, no certification task is created. I have impersonated one of the users that will get the task, but it isn't there.
When I open the policy and view the executions, I see the same thing - nothing is created. Does anyone have any idea why this is happening?
Hi @sourabhbs
If the user has the Data Manager role — that’s what I’m thinking — then it’s better to log a Now Support case.
