Discovery stalling after Zurich upgrade
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2026 05:29 AM
We have just upgraded to Zurich. Patterns and plugins are up to date. But after the upgrade I am seeing that anytime something is discovered with a database or active directory discovery stalls. ECC Queue looks like it's sent and recieved the payload but then it just sits. Doesn't discovery the next address or anything.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2026 05:31 AM
Repiar the Discovery plugin and the MID Server plugin one time.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2026 07:20 AM
How do I repair the discovery plugin?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2026 11:43 AM
I was able to repair the MID Server plugin (com.glideapp.agent) but I'm not sure how to repair the Discovery plugin as you mentioned. Discovery (com.snc.discovery) does not appear in Application Manager. I did request to have the plugin installed from ServiceNow Support....but that didn't have any effect.
Can you provide steps on how to 'repair' the Discovery plugin?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2026 07:13 AM
Randall, can you post if you implemented the repairs, and your results? Sounds similar to an issue we're having.
