Discovery

[kenoneill]

What would be the top 3 issues people have ensuring discovery works effectively?

[Tanushree Maiti]

Hi @kenoneill ,

It could be 

1. Inability to log in to target devices (which are on discover scope) due to inadequate Credential and Permission

2. Mid Server Issue (/Firewall): Discovery cannot work if the MID Server cannot communicate with the target devices.

3. Configuration of Identification and Reconciliation rule :  When multiple discovery sources (e.g., SCCM and Discovery) populate the same field without proper reconciliation rules, the CMDB becomes polluted with duplicate or stale data.

Also you can refer:  https://www.servicenow.com/community/itom-articles/servicenow-discovery-common-pitfalls-and-how-to-a...