Duplicate CI Remediator - How to add default column headings

[Richard Nelson]

Hi all,

When working on the Duplicate CI Remediator I find I have to add the serial number and Install Status column headings every time I want to progress a duplicate.  It would be great if any added columns remained as part of the default headings rather than resetting.

Has anyone worked out how to do this?

Thanks in advance

[ctdemato]

I'm looking for the same thing. Hopefully someone posts an answer. I checked through multiple lists and couldn't find this view.

[Richard Nelson]

I raised a case and ServiceNow looked into it.  Apparently it's not possible.  However I do distinctly recall a developer achieved this for me in a previous organisation.  I think ServiceNow would rather we use the de-duplication templates, which are useful to a point if the reasons for the duplicates are straight forward.  However that is seldom the case when running a multisource CMDB.

[ctdemato]

Thank you for the update, this is very disappointing.