Hi All, I have created new application that  application should only visible to Indian region users.
Hi All, I have created new application that application should only visible to Indian region users. please help on it
Forum Posts
How to deal with related CIs when retiring a CI?
Hi, I have a few questions regarding retiring related CIs; regardless whether the process is manual or automated. As an example, I have an IP Switch that has been retired/decommissioned. We have set the Operational status to Non-operational and Statu...
ACL not working for a particular field in list view
Requirement: To create ACL to restrict any user from changing the State if it is already in closed Complete for Catalog Task table. I have implemented below scenario, but still it isn't working:Type: recordApplication: GlobalOperation: list_editAdmin...
ServiceNow Incidents to SLA report
Hello all, Could someone give a guidance how to report/relate SN Incidents and link it to the "contract_sla" table.CMDB INCIDENT table to "contract_sla" table.The goal of the report is to list the INC numbers and the SLA definitions (P1, P2 etc. - H...
Create CI Template for
Ci's creation and gathering template for the CMDB Project.
In cmdb_ci table how to identify from where the fields data is coming
In CMDB need to check all the fields data and from which source the field data is coming. How can we check that
cmdb_rel_user_type out of the box data?
We are considering the types of CMDB user relationships we have been building and in out instances it seems we have exactly one out of the box relationship defined (Log reviewed by::Reviews logs for) and found some knowledge articles talking about th...
After running tenable integration jobs we have run not all job then also ip address & ci creating ?
why unmatched ci are creating we have run these four job only not that three??after running this three jobs Tenable.sc Open Vulnerabilities Integration:- this will pull all the vulnerability for servicenow from tableTenable.sc Fixed Vulnerabilities I...
azure service account
Hello I start to get familiar with Azure Cloud discovery. I could discover using my master subscription / service account. Now I have created a second azure subscription / add a second SN service account and when I create / test discovery job: bu...
CMDB_CI table database view
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Integration via ServiceGraph Connector
Hi Team, I got a requirement to integrate Workspace ONE UEM with CMDB using Service Graph Connector. There are so many devices are there in the Workspace , the client required only mobile devices and scanners. How I can filter out or not to query fo...
Resolved! SCCM SGC not consistently updating to the target record
Hello!Continuing to work on our SCCM SGC integration, we have run into an issue with the Computer Identity data source where we run a full load (have limited the SQL statement down to one record), transform that load using the robust transformer, and...
Resolved! Child CI Location = Empty
Hi, Is it by design that some 'lower level' CIs do not pick up the location details, from its parent discovery run?Example: apache webserver/tomcat/MS SQL Database/Disk/MSSQL cluster node/disk.I could go on but basically we discovered our first DC (l...
Cancel a Change Request on Insertion If Requester Has Many open CRs
Hello,I have a business requirement to deny and Cancel any new change request of a given requester if they have 5 or more open CRs until they close/work on them. This is to ensure they close their CRs. I am using the below script but it is not workin...
Inbound Email Signature translated into hyperlink
Hi All,What needs to be done to avoid inbound email signature icons/images to be translated into a hyperlink.Please see images below:
