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Resolved! how to create new fields in incident and catalog task.

I want the new fields called 'Intial assignmnt group' and 'intial assignment agent' in incident table and catalog task. and those new fields should populate from "assignment group" and "assigned to" when incident is created. and  those fields need no...

How to add pack table to the ci class?

Hello Community, I have a doubt regarding this "Pick a CI framework of TNI class and add a pack table to it".  Here how can we add pack table to the CI class or how to link pack table to the CI claas. Can anyone help each step that would be appreciat...

nazma by Tera Contributor
  • 334 Views
  • 1 replies
  • 0 helpfuls

Resolved! Custom Non-CMDB Table to use with IntegrationHub ETL?

Hi all, Hoping someone can help me out. I'm attempting to make a custom Service Graph Connector and am looking at the possibility of associating a CI Class in IntegrationHub ETL with a custom Non-CMDB table contained in my Scoped Application. I know ...

adb-bbird by Tera Contributor
  • 1655 Views
  • 2 replies
  • 1 helpfuls

Resolved! 'System' user updated the CI's ?

'System' user updated the CI's however we are unable to find this 'System' User in User table ,could you please help us to know the who is 'System' User?Is this any user or internal system?

Business Service Relations

Hi,I have a use case where the customers asks for a structure as follows: Software -> ERP Software -> SAP  So ERP Software would be in my view the Business Service and SAP the Business Service Offering. But how I fit the first level Software into it?...

frankeck by Tera Contributor
  • 467 Views
  • 2 replies
  • 0 helpfuls

CMDB Class Structure Report

Hello, I'm trying to create a multilevel pivot report that shows the CMDB Classes with Lifecycle State = Operational in a Hierarchal view, so something similar to how CI Class Manager displays the classes, nested in the parent classes, but would only...

lindacharles by Tera Contributor
  • 1227 Views
  • 3 replies
  • 0 helpfuls

Add hostname field in alm_hardware table in ServiceNow

Hello, We have a requirement to add hostname field in alm_hardware table.Can anyone please help to understand how we can achieve this and what are the pre-checks we can perform to avoid any impact? Thanks & Regards,Praful Shinde