Hello, I just started using Tag-based Service Mapping and it's working fine so far. But now I'm curious about "Tag-based service families". Is there any other use case for it other than Service Mapping? I created a Business Rule to capture Owners...
Hello Everyone,I wanted to map a server type, named as Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hi All, I need to integrate CrowdStrike with ServiceNow CMDB using Service Graph Connector. What are all the details I need to collect before from client before starting the development. Any roadmap for implementing this. Thanks in advance
Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...
Hi,Needing your help on what role should I add to the user so they can edit or add new company in core_company Thank you.//Jaycel
I have a business requirement to create a report that shows all business applications with a server relationship and vice versa, all servers with a business application relationship. I'm trying to use CMDB Query Builder - which I haven't used before....
Hi Community, Does anyone have any suggestions on maintaining data in Key Values ( cmdb_key_value ) table? We have many sources in our environment that create data in this table and the updated field value of the record doesn't change with every disc...
Trying to change the label name for a Network site, but it is not allowing me to select the table when changing the label. Table> not showing any table for cmdb_ci_ni_site. any help is much appreciated thanks, chandra deep
Hello. Im in the process off setting up discovery, and I have a few questions.I am getting these warnings when discovering an IP address with a Linux Server: The discovery is somewhat successfull and the Linux server is added/updated to the cmdb, b...
I am working on a workflow and I have the following problem: Branch leads to 3 IF logic API CallsIf the response is no we will create catalog task (once the tasks are closed we will continue to the join Than set state to completed)if the response is...
Hi, I am wondering how to resolve/ remove an info message showing on my CIs “Info Message This CI is a duplicate of:” (I am not including the name of the CI it’s a duplicate of, for privacy) In the example I’m looking at a Remediate Duplicate Task wa...
I've been working on a workflow that creates 3 different tasks: Although all tasks have state closed complete the RITM is being set to closed Incomplete.And the Join have 2 result complete (set RITM to resolved) and incomplete (set RITM to closed inc...
Is there documentation about how the State, Install Status and Operational Status fields on Virtual Machine Instances get set during cloud discovery of an Amazon AWS or Microsoft Azure account?
Hello, What is the difference between Dynamic CI Groups and Principle Classes in CMDB? Are there use cases for each to help clarify the difference? Thanks!C