Duplicate CIs when they are not duplicates

[Sarah56]

Hello,

We have multiple customers in our CMDB, and I have created a business application CI that have the same name across multiple customers.  When I look at my CMDB dashboard I see that all these BA's are showing up as a duplicate, thinking because the identification rule is set to name.  The only unique identifier is company though, but there is no company to choose from in the identification rule.  I thought maybe I try adding an inclusion rule, and selected company is different from company, but then that didn't get rid of them from the dashboard either.  Is there any other way I can stop having these BA's show up as duplicate on the dashboard? 

[emir]

you can set up an inclusion rule to exclude them "class IS not a BA"

[Sarah56]

OH! I can try that! thank you! I don't necessarily need a Duplicate report for them and a few others, that could work for this class for sure.  I wait and see what it does after the job runs. 

[Sarah56]

I had to wait for the health job to run, but I don't think it worked.  If I had duplicates before and then changed the rule, should it have changed the duplicate count or would it apply to only new ones?

[Sameer32]

Why don't you name the business application with a company prefix to uniquely identify them? In my opinion, if you are running multiple companies on same instance, it is always a good practice to keep a nomenclature for all items to be company wise. This gives you opportunity to eradicate all related errors and a clean reporting too...

My 2 cents on..