Entire CMDB CI SERVICE records converted to Application Service bu System

Shailendante3
Tera Contributor

Hello Team, Yesterday 01/02 , around 14:30, our entire cmdb_ci_service table records were converted to Application Services (migrated to the table cmdb_ci_service_calculated) with the updates logged under "System", We have troubleshooted the issue and are unable to detemine the root cause for the same We have investigated the same and were unable to determine any plugins /updates pushed from our end Please help us to determine the root cause as it is impacting the business critically

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Shailendante3 

 

Refer the below Articles, might help to find the root cause of the issue.

 

https://www.servicenow.com/community/cmdb-forum/converting-business-services-to-the-new-cmdb-ci-busi...

 

https://www.servicenow.com/community/cmdb-forum/how-can-i-see-the-application-services-and-business-...

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-mapping/concep...

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/