Hi, I´m trying to change the IRE error message for my customer because they need the end-users to understand what the error is. I have created the following script include: var IREErrorMessageHandler = Class.create();IREErrorMessageHandler.prototype ...
I'm not very versed in the whole CMDB or CSDM universe.Currently my team is very small and we are responsible for all aspects of supporting and maintaining our ITSM environments. About 2 years ago, we started down the CMDB path and have only gotten t...
Hello we have configured Service Graph connector for AWS. We are importing autoscaling, temporary and ephemeral ec2 instances along with the standard ones. These temporary instances are not required to be maintained in CMDB. How to identify these kin...
Hi Experts, Could you please suggest we have created new custom CI identifier rule and it is not working as exepected. Could you please suggest how to fix this issue ? Thanks.
Hi Folks!I would like to configure a "conditional" CI identification criterion, but I can't find any information about it. The scenario that I have:- Usually, a Server CI is identified by the `serial number`, then a fallback on the `name` attribute i...
Hi All,We have recently completed the integration of Tanium with ServiceNow. Currently, we already have other data sources for servers and computers, including Azure and AWS.Recently, we encountered a duplicate CI issue where both Tanium and Azure we...
Hi I have obtained a voucher for CSA and I want to start preparing for exams, what materials should I use to study or where do I get materials from the Servicenow site; Thanks
The CMDB Health and CSDM Foundation Dashboards Duplicate metrics is also including Retired records while calculating the Duplicate Metrics %. Can we manipulate it and how? @CSDMNOW @cmdbhealth@dashboard@duplicateci#itom#cmdbhealth#duplicatemetric
How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this? I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?
We have a requirement in ServiceNow to create a Configuration Item (CI) specifically for sending internal communications. As per our current setup, it appears that a service offering is typically required for the CI to retrieve associated contacts. H...
I need to report on updates made to business application and related application services on a daily basis. I built a report on the cmdb_rel_ci table leveraging the Consumes::Consumed By relationship. It's a daily report that filters on the Updated ...
Hello, We have several CIs that are onboarded and attached to the proper hardware asset however they do not have an IP address. When discover searches our network since they do not have an IP, it creates a new CI however without a serial number. As t...
We have been going through Windows-Identity probe which is for retrieving windows server Serial Number .we have seen that there are many below Serial Number types available in this Probe to collect different serial number information.we wanted to kn...
i am looking for road map for itom learning,stuck where to startlooking for sequence of now learning courses which i need to follow will be helpful
Hi All, Server ci must be entered as manual before discovery at customer request.IRE should operate exactly when discovering later.The customer does not manage the serial number for the server, and the hostname may be duplicated.Because the ip addres...
