Hi @SatishChitti
Port Checks via Telnet
Checked port 135 (WMI) for Windows.
Checked high ephemeral ports 49152–65535 (used by WMI).
For Linux, you should also check port 22 (SSH).
Credential Testing
Used Test Credential to validate Windows and Linux credentials.
Affinity
Noted that these are new devices, so no prior affinity exists — that’s expected.
Now Steps to Troubleshoot "Couldn't Classify
1. Check MID Server Logs
Go to the MID Server used for the Discovery.
Review the agent.log and wrapper.log around the time of the Discovery.
Look for:
Authentication failures
Timeouts
Network errors
2. Run a Discovery and check logs
3. Validate MID Server Capabilities
Ensure the MID Server has the correct capabilities:
WMI for Windows
SSH for Linux
Also check that the MID Server is validated and up.
5.
Check IP Address Reachability
From the MID Server, try:
ping <target IP>
telnet <target IP> 22 (Linux)
telnet <target IP> 135 (Windows)
6. Check Firewall
Some devices may have host-based firewalls or security agents that block WMI or SSH.
Coordinate with the network/security team to confirm.
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