Owned By and Managed By

[mohsin_shawl]

Owned By is someone who owes the CI , and Managed By is the Technical Owner of the CI , Support Group is one who is responsible for ITSM tkts like incident or change 

Since these are not populated through Discovery , they are manually handled , at the most can be inherited , how do you manage and populate these 

[Dr Atul G- LNG]

These are non-discoverable attributes, so you need to update them via import/export, not through Discovery.

[CasperJT]

Hi Moshin,

The support group and managed by group can both be synced from Technology Management Offerings to the CI's they contain through Dynamic CI Groups.

So I would recommend looking in to connecting your discovered CI's with Dynamic CI Groups leveraging this system functionality: Groups for technology management offerings • Zurich ServiceNow AI Platform Capabilities • Docs | Ser...

Depending on your organization Owned by is likely the person who ordered / pays for the particular CI. So you probably need to add a process for this to be populated manually or through the ordering process.

Hope this helps.

//CasperJT

[fknell]

Hi @mohsin_shawl,

you're right, that you can't discover them, but you can populate them to the CIs in different ways.

Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes 

Hope this helps!