Health Remediation Tasks SLA

[adamtoth]

Hello,

I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field?

Than you,

Adam

[Vijaya_Mnpram]

@adamtoth  Actual elapsed time is calculated 24*7. Did you check if your CMDB Task has an entry in task_sla? If yes, then check the Actual elapsed time in that task_sla table. 

[adamtoth]

Yes it has an entry but Actual Elapsed Time doesn't update unless you manually refresh it

[Vijaya_Mnpram]

@adamtoth  As per my knowledge, there is no SLA for CMDB task OOB. Did you create this SLA definition by yourself? If yes, check the 'Set Start to' on the SLA definition.  

To test this, I created a sample SLA definition for CMDB tasks, and created a CMDB task. The SLA did get attached and Actual time elapsed it populated.

SLA Definition:

Task_SLA entries:

 

[adamtoth]

Yes I created an SLA for Orphan and Recommended tasks when they are switched to WIP. We do not want to count the time when the task was created in the actual elapsed time so we would not use set start to. We only want to count the time from when it is switched to WIP. The actual elapsed time does not update on its own is the issue