We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum...
Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcr...
The flow below reduces this whole piece to one decision, asked twice. Keep it in front of you; the rest of this hangs off it. A request landed to turn our docking stations into Configuration Items. Th...
Executive summary ServiceNow CMDB ships with roughly a dozen out-of-the-box classes for modeling storage infrastructure. They look similar at first glance — cmdb_ci_disk versus cmdb_ci_storage_disk, c...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you alr...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spe...
Introduction A healthy CMDB depends on more than just discovery. While automated discovery tools do an excellent job of finding configuration items and populating technical attributes, they often fall<!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- -->...
A clean CMDB assessment is not a report exercise. It’s a diagnostic + governance reset. A technically accurate CMDB is not enough...If it doesn’t influence operational decisions, it’s just inventory! ...
Are you preparing for the CIS Data Foundation exam but feel confused or unsure about the right approach? 樂 Not sure about the exam pattern or how to prepare effectively? Join us as we clarify the pa...
Long due post on this about a feature which many of us have been waiting for (IRE rules for the non-CMDB tables).If you’ve ever tried pulling user data into ServiceNow from more than one system, you k...
In a recent blog post, I explained how to change the target class for a JAMF integration. Since then, someone asked how to do the same for an SCCM integration. Let’s walk through how to modify the tar...
Managing Business and Technical Services, along with their offerings, within ServiceNow can be a significant hurdle for many organizations. Often, Service/Portfolio Owners aren't fully versed in the n...
Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcr...
ServiceNow introduced a dedicated class for managing Business Services however there could be customers who were using the platform for a while might be still using the base cmdb_ci_service class / us...
Have you ever come across a product that makes you think, "Wow, how did I ever live without this?" If not, get ready to be amazed! Introducing the revolutionary new SeeMy CMDB plugin for ServiceNow, n...
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Closing the CMDB Data Gap with Purpose Built AI Ag...
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Yokohama takes our CSDM data model to new places ....
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The CMDB for AI Transformation: A Snapshot of What...
