Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcr...
Architecture Matters It's spring in my hometown of Pinehurst, North Carolina and the scores golfers arriving here daily are experiencing more than world-class fairways—they are entering a community wh...
Introduction A healthy CMDB depends on more than just discovery. While automated discovery tools do an excellent job of finding configuration items and populating technical attributes, they often fall<!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- -->...
A clean CMDB assessment is not a report exercise. It’s a diagnostic + governance reset. A technically accurate CMDB is not enough...If it doesn’t influence operational decisions, it’s just inventory! ...
Are you preparing for the CIS Data Foundation exam but feel confused or unsure about the right approach? 樂 Not sure about the exam pattern or how to prepare effectively? Join us as we clarify the pa...
Long due post on this about a feature which many of us have been waiting for (IRE rules for the non-CMDB tables).If you’ve ever tried pulling user data into ServiceNow from more than one system, you k...
In a recent blog post, I explained how to change the target class for a JAMF integration. Since then, someone asked how to do the same for an SCCM integration. Let’s walk through how to modify the tar...
Managing Business and Technical Services, along with their offerings, within ServiceNow can be a significant hurdle for many organizations. Often, Service/Portfolio Owners aren't fully versed in the n...
Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcr...
ServiceNow introduced a dedicated class for managing Business Services however there could be customers who were using the platform for a while might be still using the base cmdb_ci_service class / us...
Have you ever come across a product that makes you think, "Wow, how did I ever live without this?" If not, get ready to be amazed! Introducing the revolutionary new SeeMy CMDB plugin for ServiceNow, n...
Architecture Matters It's spring in my hometown of Pinehurst, North Carolina and the scores golfers arriving here daily are experiencing more than world-class fairways—they are entering a community wh...
I have recently started to explore Now Assist's CI Summaries capabilities in Xanadu. Here are some of my observations -1. The initial Summary was as below " The CI 'xxxxx' is a Windows Server with the...
Xanadu was our biggest AI release yet. It was quite the show, but we saved some of the most exciting numbers for the November curtain call. The November store release brings two Now Assist skills to s...
Unlocking the Power of Visibility with CMDB Dashboards and Service Graph Connectors In today’s dynamic IT landscape, visibility is key. Having a clear view of your IT infrastructure not only helps kee...
Hi Everyone,With the God Grace ,I’m excited to announce the launch of my new YouTube channel dedicated to sharing my expertise in the technical aspects of ServiceNow, including the ITOM and ITAM modul...
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Closing the CMDB Data Gap with Purpose Built AI Ag...
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Yokohama takes our CSDM data model to new places ....
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The CMDB for AI Transformation: A Snapshot of What...
