Hello World!

[PurviP]

Hey everyone,

Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.

What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should tackle?

[Bhuvan · Accepted solution]

@PurviP 

Welcome to the ServiceNow Community !

You can follow below for high level guidance. Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents.

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan

[Dr Atul G- LNG]

Recommended Certifications to Start With

ServiceNow Certified System Administrator (CSA):
This foundational certification is essential for anyone starting out with ServiceNow. It covers core platform concepts such as navigation, data schema, user roles, tables, forms, lists, workflows, and basic reporting.

Next Steps After CSA – Choose Based on Your Career Goals:

• Certified Application Developer (CAD): Ideal if you're interested in scripting, app development, and extending platform functionality.

• Certified Implementation Specialist – ITSM (CIS-ITSM): Best suited for those pursuing roles in consulting or business analysis within IT Service Management.

•  

• Performance Analytics Micro-Certification
  Learn to create KPIs, dashboards, and actionable insights. Ideal for roles focused on reporting, metrics, and data-driven decision-making.

• Integration Hub
  Gain skills in connecting ServiceNow with external systems through pre-built connectors and automation (spokes). Useful for automation and orchestration roles.

• Flow Designer
  Understand how to automate processes without code using a low-code/no-code interface. Critical for building efficient workflows across the platform.

• CMDB (Configuration Management Database)
  Learn how to manage and map IT infrastructure components. This is essential for ITSM, ITOM, and enterprise architecture-related roles.

•  

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator