How can CMDB team view the Audit history for a CI?

Suggy · ‎11-19-2023

Our CMDB team wants to view the Audit history for a CI in list view option (Context menu - History-> LIST) or something like"CMDB Baseline" (which is now deprecated).

OOB this is available only for admins based on the defined ACLs.

1. Why ServiceNow has not allowed to view this for non-admins?

2. What are the possible options to fulfill this? Introduce new ACL? or add the Activity (formatter) just like what is seen on INC form?

How are you doing this today?

Suggy · ‎11-20-2023

Anyone?

Dr Atul G- LNG · ‎11-20-2023

Hi @Suggy

https://www.servicenow.com/community/developer-forum/tracking-ci-attribute-change-in-audit-history-t...

https://www.servicenow.com/community/developer-forum/how-to-check-audit-history/m-p/2123639

https://www.servicenow.com/community/itsm-forum/audit-vs-history/td-p/570366

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Suggy · ‎11-21-2023

Hi Atulya, thanks for replying. I have already seen several such posts but none of them answers my query 🙂