How can CMDB team view the Audit history for a CI?

Suggy
Giga Sage

‎11-19-2023 08:58 AM - edited ‎11-19-2023 09:01 AM

Our CMDB team wants to view the Audit history for a CI in list view option (Context menu - History-> LIST) or something like"CMDB Baseline" (which is now deprecated).

OOB this is available only for admins based on the defined ACLs.

 

1. Why ServiceNow has not allowed to view this for non-admins?

2. What are the possible options to fulfill this? Introduce new ACL? or add the Activity (formatter) just like what is seen on INC form?

How are you doing this today?

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3 REPLIES 3

Suggy
Giga Sage

‎11-20-2023 01:48 AM

Anyone?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Suggy

‎11-20-2023 02:19 AM

Hi @Suggy 

 

https://www.servicenow.com/community/developer-forum/tracking-ci-attribute-change-in-audit-history-t...

 

 

https://www.servicenow.com/community/developer-forum/how-to-check-audit-history/m-p/2123639

 

https://www.servicenow.com/community/itsm-forum/audit-vs-history/td-p/570366

 

 

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Suggy
Giga Sage

‎11-21-2023 05:41 PM

Hi Atulya, thanks for replying. I have already seen several such posts but none of them answers my query 🙂

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