Hello All, I need to exclude the CIs that have the install status set to "Pending retire" from CMDB health dashboard specifically from the staleness metric. Currently the CIs with the status Pending retire are also included in the dashboard. What is ...
Just started using SG-Intune and it is great, but... Intune has a field labeled 'Ownership' and we have Corporate and non-Corporate devices in Intune. I want to be able to bring in only the Corporate devices. What is it I need to change to elimina...
In the CMDB Workspace, there is a button "Reassign" on the list views of "My Work" when managing CMDB tasks:Out-of-the-box, this declarative action is only visible for users with the "data_manager_admin" role: Since data_manager_admin provides too m...
Hello Expert, I need your guidance about an issue i am facing. We are working on an integration that consume table level API ( cmdb_ci_server) . Intention is to read CI information via this API. we have created a record in sys_user table and using th...
Hello everyone,On CI records, there is a section called “Related Items” where services and other items related to the CI are displayed. However, when too many relationships are defined for a CI, the message “Maximum relationship limit has been reache...
Hello everyone,When we perform vCenter discovery, I believe all VM information registered in vCenter is added to the CMDB. Is it possible to prevent VMs whose host names contain specific keywords from being registered in the CMDB? If they are not reg...
Our stakeholders from different teams would like to view valid CIs, For example: Each VM server is expected to have a server record and a VM record but for IPC we only use server records and that's what stakeholders and their team members are concer...
Does anyone know where the "allotted electric power" and "allotted electric power unit" fields arose? It seems to be Telecom Network Inventory, but we don't have that plugin... so I'm wondering how these fields were installed to our instance around S...
Hi everyone, In my organization, we have multiple business units — and my team is the unsung hero supporting all the applications they rely on daily to keep things running smoothly. Right now, I’m managing a sprawling spreadsheet that tracks every ap...
I created a couple of dictionary entries for a table in our Dev environment and would like to delete them because the naming convention is incorrect, and I want to recreate them with the correct naming convention. I notice the user defined dictionary...
All: Next year we are hoping to lead an implementation of SN Discovery to replace an existing 3rd party discovery tool. I've found a number of helpful resources on the Now Create page under SN Discovery but am curious if anyone has any resources from...
Is there a more detailed project plan to rebuild a CMDB (not a new one) in Now documentation? I've looked in create and they are very high level.
Is it possible to create a custom ID rule only for computers created by SCCM? We have a requirement from our customer to only use serial number as the unique identifier. As I dont think we would want to affect the out of box id rule for computer we w...
As part of my hands-on ServiceNow training, I implemented the CMDB Drift Detection Engine, focusing on improving the accuracy and integrity of Configuration Item (CI) data in a simulated enterprise environment.ObjectiveThe aim of the project was to e...
I have q requirement to add few fields which are coming from Intune database but OOB they are not mapped to computer table. ASK:I am looking to modify current robust transform to add extra fields which are coming from Intune data base and map them to...