Hi, The Life cycle mappings table provide a mapping for the legacy status fields of the CMDB classes.In case a class do not have a specific mapping defined for it, the system should go trough the class's parents list until it find a mapping.So having...
While testing a catalog item for ordering an expensive computer, the mandatory approval isbeing skipped for requester Bob Smith, but not for any of the other requests. what could explainthe issue?a) the manager does not have a delegate assignedb) the...
Hi, On CI´s such as computers there are one field for "Schedule" and one for "Maintenance Schedule" that both reference the same table but the later have a condition for "type=maintenance".What is the practical difference of these two fields for a sp...
ServiceNow contains a resource which provides the following:1. A standard and shared set of service related definitions across ServiceNow products and platform thatwill enable and support true service level reporting.2. A CMDB framework across our pr...
I have to pull some data which are updated in a 3rd party tool. But need to make sure I am not pulling all the records everyday. I should pull only the data which has been updated on that day on the 3rd party tool. How can i achieve this delta data p...
I'm thinking this is not possible, because i'm hoping to get an outside join, but here we go. I'd like to create a join that shows all records in the cmdb_ci_facilities_hardware table and join with the cmdb_ci_ups_power_eq table. There is a reference...
Hi all, When working on the Duplicate CI Remediator I find I have to add the serial number and Install Status column headings every time I want to progress a duplicate. It would be great if any added columns remained as part of the default headings ...
Hi Team In CI Form, after clicking on 'Add CI Relationship', when i select a relationship type in 'Suggested Relationships', filter conditions get populated. I understand that the filter is divided into 2 types - one is class and another is user pref...
Hello Community, I'm looking for advice on managing CI staleness detection in our CMDB. Currently, we use Discovery and ACC-V to populate CIs, primarily Computers. We also have a Data Manager task set up to identify potentially stale CIs (PCs) by che...
Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs. Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...
Hello Everyone,Each Business Application in our custom table (u_applications) currently has a Support Owner and Dev Owner field filled out with indiv names. I was wondering if SN has a way that we can get these applications to be supported by a grou...
Is it possible to add a widget to the CMDB Workspace? Specifically we are looking to add a aggregated score on the Health Dashboard of the Completeness and Correctness scores. The numbers below are correctly incorrect as we need to fix the calculatio...
As part of transformation program, we are sending data for certain tables to our reporting systems. One of the table is task_ci and we are facing a unique problem for which we are challenged on the platform functionality. Scenario :A record in task_c...
Hi All, I need some material on "best practices in using ServiceNow for project management" urgently. Can anyone share please? Thanks in advance
