How do you mass add CI's to a ticket?

[PennyC]

We need a way to add hundreds of devices to tickets.....especially for class computer.

[AJ-TechTrek · Accepted solution]

Hi @PennyC ,

As per my understanding , That solution will help you

1. Use Related List (Affected CIs) + Multi-select Add

Prerequisites:
* Ensure Affected CIs related list is enabled on the Incident form.
* Your role should have access to CI classes (like cmdb_ci_computer).

Steps:
1. Open the Incident.
2. Scroll to the Affected CIs related list.
3. Click the "Edit" button (pencil icon).
4. In the slushbucket that opens, filter by class = Computer.
5. Select and move hundreds of devices to the right side.
6. Click Save.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

[Dr Atul G- LNG]

Hi @PennyC 

You can add it only via the related list. Filter the impacted CIs using the ‘Calls Complete’ field, then search and add the relevant ones."

[Nilesh Pol]

@PennyC Use Affected CIs related list, click on Add or edit, apply the filter for your ci's and add sellected Ci's.

if this response helps you then please hit " Accept as Solution" and " Helpful." 

[AJ-TechTrek · Accepted solution]

Hi @PennyC ,

As per my understanding , That solution will help you

1. Use Related List (Affected CIs) + Multi-select Add

Prerequisites:
* Ensure Affected CIs related list is enabled on the Incident form.
* Your role should have access to CI classes (like cmdb_ci_computer).

Steps:
1. Open the Incident.
2. Scroll to the Affected CIs related list.
3. Click the "Edit" button (pencil icon).
4. In the slushbucket that opens, filter by class = Computer.
5. Select and move hundreds of devices to the right side.
6. Click Save.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

[Alok Gupta5 · Accepted solution]

Hello,

This is very common scenario which was done by maximum admins.

Yes you can add multiple ci's into the incident through related list Affected CI Tab.

There you can click on edit and after select the CI's through filter whichever you want to add. Then save.

Regards,
Alok Gupta