HI All,
Current Scenario:
We are manually updating our DR Matrix (Disaster Recovery) table every time a new Business Service is created. For each new service, we insert an entry in the DR table by adding the next sequence number (ex: DR001 → DR002 → DR003…).
Expectation:
When we create a Business Service (cmdb_ci_service), the system should automatically allocate the next sequence entry from the DR Matrix table and set it as an attribute on the business service record.
#cmdb #itsm #disasterrecovery #servicenow #workflow #apm
